You do not have to be home for pre-installation, which takes place outside your residence between the time you sign up for service and your in-home installation.

You will need to be present for the in-home installation. While it is possible to designate someone to be there instead of you, we highly recommend that you try to be there yourself.

– During installation, the installers will work with you to establish the placement of your broadband equipment as well as the wall plate where the fiber enters your home.
– You (or the person you designate) will be asked to sign off that the installation has been completed to your satisfaction.
– If you require changes or an additional service call after installation, additional charges will apply.

For those reasons, we really recommend that the installation take place when you are available to be there if possible.

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