Custom Exterior Installation:
Some homes on large lots or in remote areas require a longer fiber run from the fiber terminal to the outside of the home. If this applies to your property, we encourage you to contact Customer Support at 970-577-3770 when you are ready to sign up for service. A member of our fiber team will schedule a time to meet with you and work with you to determine the best path for the fiber to be run to your home. If custom work is required, we will provide you with an estimate of what it would cost, similar to what you may have experienced with other phone or energy companies. You will have an opportunity to review the quote and approve it before any work is done.
Custom Interior Installation:
During the initial in-home installation, our installers will work with you to determine the best placement for your Nokia Gateway within our standard installation parameters. They will confirm this selection with you before completing the installation.
If you require an installation that falls outside our standard guidelines, a custom installation can be performed at a cost of $80/hour over and above the standard installation time. Likewise, if you choose to have your Gateway moved after the initial agreed upon installation, a separate service appointment will be created for that move, again at a cost of $80/hour.
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