Residential Customer Rate Sheet

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As innovators, our community is joining the more than 10 million homes worldwide with fiber connection. Today, fiber technology is the new standard replacing the cable of the past.

High Speed Internet1

Monthly Charge

Activation Fee2

Mountaineer Package 1 Gbps 3

Up to 1 Gbps Upload and Download speeds, $20 off the standard monthly charge and Worry-Free Wifi is included in the package at no additional cost.

$69.95

$0

Standard Residential 1 Gbps

Up to 1 Gbps Up and Down

$89.95

$89.95

Residential 10 Gbps

Up to 10 Gbps Up and Down, includes Worry-Free WiFi

$159.95

$159.95

Trekker Package Discount 1 Gbps

The Trekker Rate is applicable for those who have completed 12 consecutive payments without a service disconnection. $10 off the standard monthly charge and Worry-Free WiFi is included in the package at no additional cost. 

$79.95

N/A

Seasonal Hold 6

Includes 6 Mbps Internet Service

$19.95

$29.95

Enhancements

Worry-Free WiFi 4

Maximize your WiFi experience.

$6.95

N/A

Additional Wifi Repeater (each)

Improves signal strength inside your home. Monthly charge plus one time Activation Fee for each repeater.

$6.95

$105

Other Charges/Fees

Mailed Paper Bill

Monthly Charge

$5.00

N/A

Lost, Damaged or Unreturned Equipment

All service equipment is the property of Trailblazer Broadband. Unreturned or damaged equipment will automatically be charged to your account at the replacement cost of the equipment. 

N/A

Current Replacement Cost

Returned Check Fee

Non-sufficient funds results in a returned check.

N/A

$25.00

Service Suspension / Reactivation

If service is suspended due to a non-payment issue, abuse or canceled by customer, this fee will apply to reactivate the suspended service.

N/A

$50.00

Hourly Service Fee and Custom Installations 5

1 hour minimum plus cost of materials. After-hours/overtime charges may apply. 

N/A

$80/hour

Grace Period

Payment must be received within 6 days of the due date to avoid service suspension and reactivation fee. 

N/A – See Description 

N/A

Terms & Conditions

1 These rates apply to services provided at a private residence and used in a residential manner, subject to Trailblazer Broadband Terms & Conditions. All rates are subject to change. Additional, applicable fees and taxes may apply to the rates provided. All service equipment is the property of Trailblazer Broadband.  Static IP addresses are not offered on residential services. Trailblazer Broadband Residential service is non-dedicated, symmetrical (same speed up and down) bandwidth. 1 Gbps is equal to 1,000 Mbps. Speeds are best-effort and not guaranteed. Fees, restrictions or deactivation of service may apply at Trailblazer Broadband’s sole discretion for abusive usage.

 

2 Activation of internet service. This includes a standard installation which will follow the electric service path to the premise and the simplest entry method inside the premise near an electric outlet in a climate controlled space. Standard installs include hardware with ethernet ports to connect your devices and phone jacks; phone service must be purchased separately. Customers who do not keep their service for at least 30 days after the install takes place, forfeit their first month’s service fee.

 

3 The Mountaineer Package Discount is the lowest price available to residential customers who subscribe within 90 days of email notification of service availability. You must stay in good standing by making on-time continuous monthly payments without service interruption. Fees, restrictions, or deactivation of service may apply at Trailblazer Broadband’s sole discretion for abusive usage.

 

If an existing Mountaineer Package subscriber moves within an activated service area, the subscriber may transfer service to the new location at the time service is discontinued from the previous location. The activation fee will apply. If the new location does not yet have Trailblazer Broadband available, the customer must subscribe within 90 days of email notification of service availability.

 

For newly developed residences, the customer must subscribe with in 90 days of signup for Estes Park utility services (i.e., electric and or water) by the first occupant of each premise. For new residents moving into a service available area, the customer must subscribe within 90 days of establishing Estes Park Utilities at the new address.

4 With Worry-Free WiFi our technicians will provide and setup up a high performance wireless device beautifully designed to be out in plain sight. Worry-Free WiFi includes an easy-to-use smartphone application for monitoring and improving subscriber network performance and remote IT support from Trailblazer Broadband. Included with the Mountaineer Package.

 

5 Custom install charges apply for work beyond a standard installation. Standard installs include exterior fiber installation that follows the electric service path to the premise and the simplest entry method inside the premise near an electric outlet in a climate controlled space. Custom Install hourly rate recovers the cost of 1 Technician and vehicle (1 hour minimum). Materials costs are recovered at the per foot of additional interior fiber cable installed. After-hours/overtime charges may apply. All Custom Installations are subject to payment prior to completion of the installation.

 

6 Seasonal hold provides 6 Mbps service and is only available to existing customers in good standing after 12 months of consecutive service. Autopay is required. The minimum hold period is (1) month and the maximum is five (5) months. The hold can only be activated once every 12 months

The hold period can start on the first of the month. Service can be reactivated any day of the month. Service fees for a partial month are prorated. You will be billed the reactivation fee and prorated monthly fees at the time of reactivation. 

Allow up to 3 business days to turn full service back on; you can change the end date of your hold period up to one business day prior to the initial scheduled end date, without exceeding the five month maximum. 

On your scheduled return date, your services will resume without the need to schedule a new installation or service visit. Also, your pre-hold options and rates will be restored to your account. 

Worry-Free WiFi and technical support will be suspended while on seasonal hold and all equipment will remain on premise. 

Seasonal hold may not be available for all services. 

Your account must remain in good standing during the vacation hold period. Good standing means you have complied with all explicit obligations. 

 

Connecting
Our Community

When Will Service Be Available?

Service will be built out over the next 3 to 5 years beginning the fall of 2019. The initial phase will take advantage of Estes Park Power & Communications’ smart grid fiber-optic infrastructure, which already exists in specific neighborhoods and is currently under construction in others.

Fill out the interest form to receive broadband updates.

By registering, you will also be one of the first to receive notice of service when it is available in your area.

 

Help and Support

Our premier service and support team is right here in the Town of Estes Park.
It's our goal to provide a high-level of support - rain, snow or shine. 

 

RECENT NEWS

Stay up-to-date on the construction progress and be the first to receive service in your area.

 

Resources

Cut the cable TV cord and learn how to get the most out of your broadband internet.

 

Questions? Call Customer Support: (970) 577-3770