Frequently Asked Questions

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About Trailblazer Broadband

Will there be support for businesses and business clients?
Absolutely! Because businesses all have very different internet requirements, we are committed to making sure that everyone has the type of service they need. For that reason, we don’t have a laundry list of rate plans that are typically built around limiting your speed and bandwidth. Instead, we work with each business customer individually to do some fact-finding and to make sure we meet all your needs effectively.

We are contacting area businesses as service becomes available, but always feel free to contact us directly at 970-577-3770 or support@trailblazerbroadband.com for more information about how we can serve your business.

Fiber internet also performs significantly better than all existing and proposed satellite internet options in almost every way. Satellite internet serves customers who have no other available internet options, however by building a fiber-optic infrastructure, the Town of Estes Park is able to offer internet service with significantly better speed, reliability, and latency (speeds for loading data).

In addition to faster, more reliable internet, Trailblazer Broadband service is an investment in the community. By investing in its own broadband service, the Town of Estes Park is keeping dollars in the community while also creating jobs and ensuring high-quality local support through Estes Park Power & Communications.

After you sign up for service, we will also be running fiber lines from the curb to your home or business following the existing power lines, either overhead or underground.

As always, Trailblazer appreciates your patience and cooperation as we complete this work as quickly and efficiently as possible while maintaining the integrity of your surrounding property to the best of our ability.

What is broadband and what are the benefits?
Broadband, by definition, is high-speed internet. Trailblazer Broadband service will be delivered over fiber-optic lines, resulting in more reliable service that is up to 100 times faster than existing options in the area but without the need to bundle. You can choose your phone service and tv provider based on what service level is right for you and your needs.

• With fiber-optic broadband, multiple people are able to use the same internet connection without a loss of speed or connectivity.
• At home, residents will be able to work with ease, video chat with remote friends and family, stream movies, play games or music and much more.
• Local businesses will enjoy quicker uploads, downloads, increased cloud-based functionality, better collaboration with co-workers and clients and more reliable video-conferencing.
• Estes Park visitors will have more reliable internet to enjoy their favorite entertainment and check in with work while they are visiting.

In late 2019, a bond issuance is planned to fund the four-year buildout of the utility — across the entire Power & Communications service area in Estes Park, Glen Haven, Allenspark and portions of the U.S. 34 and U.S. 36 corridors to the east. To ensure the business is funding itself, the order of service additions will be based on the construction cost and revenue potential.

Beyond that, your rate payments for service go right back into running, maintaining, and expanding the system because this is your community-owned broadband.

Can I keep my existing email account with Trailblazer Broadband?
The answer depends on what type of email address you currently have.

If it is hosted by your current service provider – TDS or CenturyLink for example – most likely you cannot take your email address with you. The ISP could allow that since they own the email servers, but it doesn’t make good business sense to help people leave their service.

Rather than offering hosted email service through Trailblazer Broadband, we recommend that you set up an email account that will move with you such as a Gmail or Hotmail account. These are free and very easy to set up.

You can get a free email account from Gmail, Yahoo Mail, or Outlook.com, just to name a few. Then, once you have set up your new email account, you can set up forwarding on your old ISP email account to your new email address before you close it. You’ll have to manually change those accounts online, but this will make it much easier. If you setup a Gmail account, you can create filters that automatically label any email addresses are forwarded from your old account so that you can keep track of which companies are still using your old email address.

Follow one of the links below for instructions to set up one of these options as your new email service.

• Set up Gmail
• Set up Microsoft Outlook (formerly Hotmail)
• Set up Yahoo

Are other towns doing this type of thing?
Yes – we’re in good company! In 2017, Longmont became Colorado’s first “Gig” city in the country. Ft. Collins and Loveland are also implementing their own network.

For additional perspective, more communities than ever are embracing building their own broadband networks as an alternative to private-sector providers. More than 750 communities across the United States have embraced operating their own broadband network, are served by local rural electric cooperatives, or have made at least some portion of a local fiber network publicly available. These networks have sprung up across the nation as a direct reflection of the country’s growing frustration with sub-par broadband speeds, high prices, and poor customer service.

According to the Institute for Local Self-Reliance, a nonprofit that advocates for local economies, there’s now 55 municipal networks serving 108 communities with a publicly owned fiber-to-the-home Internet network.

Source: https://motherboard.vice.com/en_us/article/a3np4a/new-municipal-broadband-map, Jan 23, 2018.

Billing & Payment

Most of our customers feel that the automatic monthly payment option by credit card (preferred) or ACH debit from your bank account is the fastest, easiest, and most secure way to pay (and saves you the cost of a stamp). You still have complete control of your payment options and can change your payment method at any time through your online account. Invoicing is available for our commercial customers.

How Do I Set Up Autopayment?
Autopay makes paying your internet bill simple and painless. With Autopay, you can securely save a payment method to your account and use it to pay your Trailblazer Broadband bill automatically. As new invoices are generated, your payment method on file will be used to automatically pay them when they are due.

Click here for step-by-step instructions for setting up autopayment in your Client Portal, or call Trailblazer Customer Support at 970-577-3770 for assistance.

How Do I Cancel Service?
Before anything else, We hate to see you go! If you’re not leaving the area, and there’s something we could do to help you decide to stay, give us a call at 970-577-3770. We’d like to make it right for you!

If you really must go, to cancel your Trailblazer Broadband service:

1. Simply bring your equipment – the Nokia Gateway and any Beacon extenders you have – to our office at 1180 Woodstock Dr, Estes Park.
2. Equipment must be returned in good, working condition. Lost or damaged equipment charges will be billed to your payment method on file per the Trailblazer Terms and Conditions.
3. Our office is open during regular business hours on weekdays Monday – Friday 8 AM to 5 PM excluding holidays.
4. Your service will end when your equipment is received in our office. We do not prorate monthly fees for the month of cancellation; however, no further monthly charges will be incurred after the equipment return date.
5. If you have had service with us for less than six months, a cancellation fee of $89.95 will apply.
6. Please note that the Mountaineer Package is limited-time-only pricing which applies to continuous service at the same address. Standard pricing may apply if you resume service at the same address.

We are sorry to see you go and appreciate your business. If you are moving to another location within Estes Park, please contact Trailblazer Customer Support at 970-577-3770 to see if service is available in your new area.

How & When Will I Be Billed?

1. When you sign up for service, you will enter a credit card (preferred) or bank account information.

2. At the time of sign-up, you will be charged a deposit for one month of service on your plan, e.g., $69.95 for the Residential Mountaineer Package.

• • This amount will be applied to your service fees after installation.
  • Service for your installation month will be prorated for the days of service in the current month (from installation date forward) and any applicable installation fees (waived for Mountaineer members).
  • The remainder of the initial deposit, if applicable, will be applied to the first full month of service and the remainder of your monthly fee for service will be automatically charged/deducted from your payment method on file unless you disable the autopayment feature.

3. Unless otherwise specified, your payment will be charged on the first of each month through autopay.

4. There is a grace period until the 12th of the month before your payment is considered late.

5. You will receive an invoice via email approximately 10 days prior to your payment due date as a reminder. With the autopayment method, you do not need to do anything else, simply keep the invoice for your records.

Please note: On the invoice, you will likely see that the payment is due by the 12th of the month; however, this includes the 12-day grace period before payment is considered late. In this case, the payment will still be applied to your payment method on the first of the month.

Can I change my payment method?
Yes, you can change your payment method by logging into the Trailblazer Client Portal.

1. Login with your User Name (typically your email address) and your password.
2. On the main dashboard you will see whether or not autopayment is enabled (look for the green circle with a checkmark). We highly recommend the autopayment option because it is easy and you don’t have to worry about scheduling a payment each month.
3. Go to Settings (the icon on the left side that looks like a cog).
4. Select Payments.
5. Follow the instructions to add/change a payment method.

If you would prefer, you can also call our Customer Support team at 970-577-3770, and they will be happy to assist you with any updates to your account.

Equipment

Every installation is unique, based on the layout of your home. Step 1 of installation is a brief inspection of your home to determine the best location for the equipment and the proper route for installing the wiring necessary to activate the service. The installers will provide a few options for installation and wall plate placement. Typically, the standard installation will be on the main floor of your home within 20 feet of the entry point from the exterior of your home. It is best to avoid placing the ONT near metal objects and electrical appliances, particularly microwaves and baby monitors.

Depending on your home layout and size, some areas may experience a weaker signal, no matter where the ONT is placed. You can lease additional beacons (similar to repeaters, but offering stronger, more consistent signal strength) from Trailblazer Broadband to place strategically within remote areas of your home. Our installers can assist with placement recommendations to optimize the signal strength throughout your home.

If needed, custom installation is available for an additional cost; however, adding a mesh node or two in remote areas of your home may be a better solution.

Custom Installation & Moving Equipment after Initial Installation

Custom Exterior Installation:
Some homes on large lots or in remote areas require a longer fiber run from the fiber terminal to the outside of the home. If this applies to your property, we encourage you to contact Customer Support at 970-577-3770 when you are ready to sign up for service. A member of our fiber team will schedule a time to meet with you and work with you to determine the best path for the fiber to be run to your home. If custom work is required, we will provide you with an estimate of what it would cost, similar to what you may have experienced with other phone or energy companies. You will have an opportunity to review the quote and approve it before any work is done.

Custom Interior Installation:
During the initial in-home installation, our installers will work with you to determine the best placement for your Nokia Gateway within our standard installation parameters. They will confirm this selection with you before completing the installation.

If you require an installation that falls outside our standard guidelines, a custom installation can be performed at a cost of $80/hour over and above the standard installation time. Likewise, if you choose to have your Gateway moved after the initial agreed upon installation, a separate service appointment will be created for that move, again at a cost of $80/hour.

Connecting Additional Devices
In most cases, connecting a device to your home network is easy. A managed WiFi connection is available with Trailblazer Broadband. This option is needed if you wish to connect multiple devices wirelessly.

Although each device is somewhat different, these simple steps should get you started. Please also consult the Users Guide for each individual device for more specific instructions.

On your device:

• Go to Settings
• Select the option most closely related to one of the following: Network – Connectivity – Internet Connection
• Select WIFI Connection option
• When prompted, enter the wifi name and password that are listed in your Trailblazer Broadband account
• Wait for the indication that the device is “connected”
• NOTE: You can perform these same steps in a wired configuration by connecting your device to the modem with an ethernet cable.

If you want to connect a device that does not have built-in Wi-Fi connectivity, you can purchase a WiFi adapter that plugs into your computer’s USB port.

Can I turn off the blue light on my Nokia ONT?
Yes, you can turn the light off with these easy steps:

1. From the Nokia WiFi device list, tap the device you wish to view.
2. At the top of the screen, locate the device name.
3. Find the Nokia WiFi device’s LED status under Configuration.
4. The LED Light is enabled by default. Selecting this option (clicking on the dot to disable) turns off the LED on top of the Nokia WiFi device.

Installation

After you sign up for service, we will also be running fiber lines from the curb to your home or business following the existing power lines, either overhead or underground.

As always, Trailblazer appreciates your patience and cooperation as we complete this work as quickly and efficiently as possible while maintaining the integrity of your surrounding property to the best of our ability.

What are all the flags and markings in my neighborhood?
If fiber in your area is run underground (typically following the same path as your electrical lines), Estes Park Power & Communications will complete locates prior to digging or trenching to lay the fiber.

Locates identify and label public utility lines that are underground. These lines may include cabling for telecommunication, electricity distribution, natural gas, cable television, fiber optics, traffic lights, street lights, storm drains, water mains, and wastewater pipes.

There is nothing you need to do, and there is no cost to you for this process. You may see different colors of flags or spray paint in your neighborhood as shown below. To learn more about the process, you can go to colorado811.org/educational-resources.

If I have existing conduit, can it be used for my fiber installation?
If you have installed, maintain, and own your own conduit, Trailblazer’s team of experts will determine if the conduit is in a place that allows for the proper placement of your fiber lines and equipment. We recommend a pre-installation walkthrough to determine whether or not your existing conduit can be used and if additional work is needed.

Not all existing conduit will be useable because:

1. First, since we are running fiber optic cable instead of copper cabling, we are using a conduit that is best suited for housing and protecting our fiber.
2. Existing conduit may not feed into a point of entry that allows for optimal equipment placement, so additional trenching or fiber may be needed, which may result in additional charges for custom placement.
3. Also, much of the existing conduit in Town belongs to other entities and providers. If we ran fiber through their conduit and they chose to remove it, our fiber would be removed with it.
4. IMPORTANT: Trailblazer cannot utilize existing conduit owned and maintained by other service providers.

If you prefer, we will connect to your existing router and ensure that your internet is functioning properly. If there is a custom request or something unusual about your existing configuration that requires additional time or a return visit, an additional fee may apply.

Do I have to be home for the installation?
You do not have to be home for pre-installation, which takes place outside your residence between the time you sign up for service and your in-home installation.

You will need to be present for the in-home installation. While it is possible to designate someone to be there instead of you, we highly recommend that you try to be there yourself.

• During installation, the installers will work with you to establish the placement of your broadband equipment as well as the wall plate where the fiber enters your home.
• You (or the person you designate) will be asked to sign off that the installation has been completed to your satisfaction.
• If you require changes or an additional service call after installation, additional charges will apply.

For those reasons, we really recommend that the installation take place when you are available to be there if possible.

Custom Installation & Moving Equipment after Initial Installation

Custom Exterior Installation:
Some homes on large lots or in remote areas require a longer fiber run from the fiber terminal to the outside of the home. If this applies to your property, we encourage you to contact Customer Support at 970-577-3770 when you are ready to sign up for service. A member of our fiber team will schedule a time to meet with you and work with you to determine the best path for the fiber to be run to your home. If custom work is required, we will provide you with an estimate of what it would cost, similar to what you may have experienced with other phone or energy companies. You will have an opportunity to review the quote and approve it before any work is done.

Custom Interior Installation:
During the initial in-home installation, our installers will work with you to determine the best placement for your Nokia Gateway within our standard installation parameters. They will confirm this selection with you before completing the installation.

If you require an installation that falls outside our standard guidelines, a custom installation can be performed at a cost of $80/hour over and above the standard installation time. Likewise, if you choose to have your Gateway moved after the initial agreed upon installation, a separate service appointment will be created for that move, again at a cost of $80/hour.

Internet

The demand for increased upload speeds has become important as more and more people are video conferencing, telecommuting and keeping in touch via the internet through applications like Skype and Facebook.

Troubleshooting for Service Outage/No Connection
If your internet service does not seem to be working properly, here are a few things to check that could result in a simple, quick resolution.

First, to determine if there are any known outages within the system, check our status page for any known outages or issues: https://status.trailblazerbroadband.com.

If no known outage is indicated:

• Ensure power is connected to all devices.
• Ensure power button is switched to “On” on your Nokia Gateway (ONT) – Confirm that all cables are plugged in properly. To be sure, you may want to disconnect and reconnect them.
• Check for power & service indicator lights.
• Ensure you are connected to the proper WIFI system.
• Make certain your account is up to date on payments by logging into www.TrailblazerBroadband.com>Account.
• Please note that your Trailblazer Broadband user name and password for the network are on the bottom of your NOKIA device. All system access information including passwords were also provided on the paperwork left with you during the installation process.
• If you still need assistance, we’re here to help! Call us at 970-577-3770.

You can also download our Troubleshooting Guide HERE.

Internet Speed & Speed Test Instructions
To conduct the most accurate speed test on your Trailblazer Broadband service, we recommend that you download our Speedtest.net App following these instructions:

1. Connect to Trailblazer Internet Via Nokia Gateway ONT and Ethernet Cable
2. Disable WiFi & close all applications
3. Download Speedtest.net Desktop App
4. Ensure Trailblazer Broadband is selected as the server
5. Run Test by Clicking “Go”
   Please note that due to ethernet overhead, you will not see a full 1Gbps, but slightly less.

Other factors that can negatively impact your speed test and achieve slower results are:

1. Connecting through WiFi or not disabling WiFi
2. Running the speed test in a web browser
3. Running the speed test on a slower computer or a computer running other programs
4. Running the speed test through an internet provider other than Trailblazer Broadband

For Speeds up to 1 Gigabit per second
Operating System:
Windows 10 (64 bit) or newer or Mac OSX 10.8 or newer. Visit the Microsoft Windows lifecycle fact sheet or Mac OS X Support overview for their latest operating system information.

Browser:
Google Chrome 56.0.2924, Microsoft Edge (64-bit), Mozilla Firefox 52 (64-bit) or Safari 8 or newer. For more information about different browsers or to download a new one, visit whatbrowser.org.

Ethernet Cable:
Cat5e or Cat6 Ethernet cable.

Ethernet:
10/100/1000 Gigabit Ethernet interface or adapter for wired connection

CPU/Processor:
Intel Dual Core i5 or better or AMD Ryzen 5 or better

Memory:
8 GB of RAM minimum

Hard Drive / Space:
64 GB or larger SSD recommended to achieve maximum download speeds

How do I find my WIFI network name and password?
To log into your WiFi account, go to wifi.trailblazerbroadband.com. You will need to enter your username (email address) and password to access your WiFi account.

The installer should have left that information with you at the time of installation. If you didn’t receive one or can’t find it, please contact us at 970-577-3770 so we can assist you. For security purposes, your login credentials, including passwords, are not listed in your TrailBlazer Broadband online account.

Once you are logged into your account, you can change your WiFi password.

IMPORTANT: Changing your WiFi password will require you to update all devices that are connected to WiFi – such as computers, TVs, thermostats, home security systems, printers, etc. – with the new password in order to connect them to the internet.

Connecting Additional Devices
In most cases, connecting a device to your home network is easy. A managed WiFi connection is available with Trailblazer Broadband. This option is needed if you wish to connect multiple devices wirelessly.

Although each device is somewhat different, these simple steps should get you started. Please also consult the Users Guide for each individual device for more specific instructions.

On your device:

• Go to Settings
• Select the option most closely related to one of the following: Network – Connectivity – Internet Connection
• Select WIFI Connection option
• When prompted, enter the wifi name and password that are listed in your Trailblazer Broadband account
• Wait for the indication that the device is “connected”
• NOTE: You can perform these same steps in a wired configuration by connecting your device to the modem with an ethernet cable.

If you want to connect a device that does not have built-in Wi-Fi connectivity, you can purchase a WiFi adapter that plugs into your computer’s USB port.

Rates &Packages

Whole-Home Managed WiFi from Trailblazer is even better because it allows our Trailblazer Broadband team to provide better support through remote troubleshooting and improved network performance, utilizing cloud-based monitoring and administrative tools.

What is the Mountaineer Discount?
Learn more about our Mountaineer Discount package here.

Mail-in payments can be made by check made out to Trailblazer Broadband PO Box 1200 Estes Park, CO 80517 or can be dropped off in the Utility Payment drop box located across from the main entrance at Town Hall at 170 MacGregor Ave. For your convenience, Trailblazer also offers the option to set up an automatic monthly ACH withdrawal from your account.

Residential Pricing
For residential service, sign up within 90 days of service availability in your area to receive the Mountaineer Discount Package. As a Mountaineer customer, you will always have a lower rate than the standard published price as long as your account at that location remains open and in good standing.

We are extending the Mountaineer Discount Package to all residential customers during our buildout process. After buildout is complete, residential customers are eligible for Standard Pricing of $89.95/month, including Whole Home Managed WiFi, a $6.95/month value. An activation fee of $89.95 applies. Standard service still includes up to 1 GIG for download and upload speed with no long-term contract and no data caps.

For more details, view our complete Residential Rate Sheet.

Is there a seasonal option?
Our Seasonal Hold option provides 6 Mbps service, which is just enough to run home security systems and cameras. The cost for seasonal hold is $19.95/month during the hold period with an activation fee of $29.95, due at the time the seasonal hold is activated. For customers wanting seasonal service prior to having our service for 12 consecutive months, there is a one-time upfront setup fee of $89.95. Please note that the seasonal hold option is not available on Commercial accounts.

• Autopay using a debit or credit card is required, and the account must remain in good standing during the vacation hold period. Good standing means you have complied with all explicit obligations.
• The minimum hold period is (1) month and the maximum is six (6) months.
• The hold can only be activated once every 12 months.
• Whole-Home Managed WiFi and technical support will be suspended while on seasonal hold and all equipment will remain on-premise.
• The hold period will start and end on the first of the designated months, e.g., a hold may be initiated on November 1st with regular service restored on April 1st.
• We ask that you allow up to 3 business days to turn full service back on; you can change the end date of your hold period up to one business day prior to the initial scheduled end date, without exceeding the five-month maximum.
• Upon the scheduled return date, services will resume without the need to schedule a new installation or service visit. Also, the pre-hold options and rates will be restored to the account.
• Please note that seasonal hold may not be available for all services.

Is there a monthly data cap on usage?
Trailblazer Broadband has no data caps on usage for residential service.

Even better, you will enjoy up to 1 Gigabit on both UPLOADS and DOWNLOADS equally, which is up to 100x faster than other services in the area! Most of the time, published speeds are for download only with upload speeds being significantly slower.

Why does that matter? Upload speed is how fast your data is sent from you to others. No one else in the valley offers comparable upload speed which is essential for sending big files via email, file-sharing or for using video-chat to talk to someone else online (since you have to send your video feed to them). The demand for increased upload speeds has become even more important as more and more people are video conferencing, telecommuting and keeping in touch via the internet through applications like Skype and Facebook.

Business Pricing
Because businesses all have very different internet requirements, we are committed to making sure that everyone has the type of service they need. For that reason, we don’t have a laundry list of rate plans that are typically built around limiting your speed and bandwidth. Instead, we work with each business customer individually to do some fact-finding and to make sure we meet all your needs effectively. Regardless of your business size or requirements:

• Trailblazer offers every business our 1 GIG Fiber-to-the-Premises service, which provides up to 1 GIG speeds for uploads as well as downloads with no throttling or data caps.
• We also prioritize all business internet traffic as well as business Technical Support which is available 24 x 7 x 365.
• Our service is about more than speed; we offer greater reliability so you don’t lose connectivity when you need it most…
  so your credit card machine doesn’t go down during a retail sale;
  so you can enjoy increased bandwidth for the summer months when there are more people in town using the internet;
  so you can provide increased satisfaction for your guests (lodging) or customers who are using your internet.

We are contacting area businesses as service becomes available to them, but always feel free to contact us directly at 970-577-3770 for more information about how we can serve your business.

Are there lower priced options if I don’t need GIG speeds?
You can actually SAVE money by subscribing to Trailblazer Broadband and cutting the cable cord, and potentially your phone cord as well.

• When you consider the cost, consider not only your internet service, but your cable and phone bill also.
• With Trailblazer Broadband, instead of paying upwards of $100 each month for a variety of TV channels that you don’t watch, replace your traditional television service with streaming TV at a fraction of the cost. By canceling cable and making the switch to streaming entertainment, people save hundreds of dollars annually.

Finally, fiber broadband is not just about speed, it is largely about reliability and continuity. If you’re like many area residents and businesses, you have experienced the inconvenience of not having internet when you needed it at some point. Trailblazer Broadband’s fiber-optic lines provide the fastest and most reliable option available to residents and businesses of Estes Park.

Service Rollout

For those reasons and to ensure sustainability for all concerned, we appreciate your patience, understanding, and support of the project as we move toward your area.To see approximately when your area is slated to receive service, please refer to our planned Construction Map.

After you sign up for service, we will also be running fiber lines from the curb to your home or business following the existing power lines, either overhead or underground.

As always, Trailblazer appreciates your patience and cooperation as we complete this work as quickly and efficiently as possible while maintaining the integrity of your surrounding property to the best of our ability.

When is broadband coming to my neighborhood? What is the schedule?
As of early 2024, Trailblazer service is available to approximately 82% of the Estes Park Power and Communications service area, including Glen Haven At this point, several outlying areas still do not have service, including Allenspark downtown and along Hwy 7 and from Mall Road to just west of Drake along Highway 34.

1. Register for interest at https://trailblazerbroadband.com/ to receive all the latest updates.
2. Like us on Facebook to receive more information.
3. Visit our Construction Schedule to see if time frames have changed.

What’s the status of Downtown Construction?
A good portion of downtown is now eligible for service! To see if your location is eligible and to find out more about where Trailblazer is working around the valley, see our Construction Schedule Page. If you are a downtown business owner interested in service, we encourage you to contact us at 970-577-3770 to get a quote.

For those reasons and to ensure sustainability for all concerned, we appreciate your patience, understanding, and support of the project as we move toward your area. To see approximately when your area is slated to receive service, please refer to our planned Construction Map.

Let your landlord, HOA or property manager know that you are interested in having Trailblazer Broadband.

Also, be sure to fill out our Interest Form to receive service availability updates based on your address. There’s no obligation or commitment, but doing so will allow you to be one of the first to receive notice when service is available in your neighborhood.

Sign Up

How do I sign up for service?
Sign up and installation will be easy, with minimal equipment installed by the Town’s dedicated support technicians.

• Step 1: Even if service isn’t available in your area yet, stay up-to-date on service availability based on your address and pre-register to be one of the first to receive service when it is available. If you haven’t already done so, visit Trailblazer Broadband now and sign up for updates.
• Step 2: You will receive an email invitation when service becomes available at your address. Simply click on the link provided to sign-up for service. If your link is not working of lost, contact us to have your link resent.
• Step 3: Create your online account & schedule your installation date. You will also be able to set up monthly autopay in your online account.
• Step 4: Estes Park Power & Communications will install your service in two separate steps:
  • Pre-Installation to run the fiber from the curb directly to your home.
  • In-home installation to connect your service inside.
• Step 5: Enjoy your faster, more reliable internet.

Streaming

During your installation, our professional installers will work with you to determine the best location for your ONT device based on the layout of your home and how you typically use the internet. If your TV is WiFi enabled it can be connected to the ONT wirelessly through our Whole Home Managed WiFi option. Otherwise, it can be connected via an ethernet cable.

Support

What Forms of Payment do you accept?
When you sign up for service, you will have the choice to provide a credit card or bank account information which will be used for automatic monthly billing on the first of each month. Many of our customers prefer this method; however, you can pay by check, cashier’s check, money order or a debit from your bank account if you prefer. At this time Trailblazer does not accept cash payments.

Mail-in payments can be made by check made out to: Trailblazer Broadband PO Box 1200 Estes Park, CO 80517 or can be dropped off in the Utility Payment drop box located across from the main entrance at Town Hall at 170 MacGregor Ave. For your convenience, Trailblazer also offers the option to set up an automatic monthly ACH withdrawal from your account.

How do I report a service outage?
To report an outage, you can contact Trailblazer Broadband’s 24 x 7 x 365 technical support by phone or email. Call 970-577-3770 and press 1 to be immediately connected to someone who can assist you with troubleshooting. Alternatively, send an email to support@trailblazerbroadband.com. Our tech support team will immediately receive an alert about your message and get in contact with you. In many cases, our state-of-the-art network monitoring capabilities are able to identify issues before you are even aware of them, in which case we will contact you.

If the issue requires an on-site visit, one of our local team members will arrange to come to your home either the same day or the next business day to resolve the issue.

How Do I Cancel Service?

Before anything else, We hate to see you go! If you’re not leaving the area, and there’s something we could do to help you decide to stay, give us a call at 970-577-3770. We’d like to make it right for you!

If you really must go, to cancel your Trailblazer Broadband service:

1. Simply bring your equipment – the Nokia Gateway and any Beacon extenders you have – to our office at 1180 Woodstock Dr, Estes Park.
2. Equipment must be returned in good, working condition. Lost or damaged equipment charges will be billed to your payment method on file per the Trailblazer Terms and Conditions.
3. Our office is open during regular business hours on weekdays Monday – Friday 8 AM to 5 PM excluding holidays.
4. Your service will end when your equipment is received in our office. We do not prorate monthly fees for the month of cancellation; however, no further monthly charges will be incurred after the equipment return date.
5. If you have had service with us for less than six months, a cancellation fee of $89.95 will apply.
6. Please note that the Mountaineer Package is limited-time-only pricing which applies to continuous service at the same address. Standard pricing may apply if you resume service at the same address.

We are sorry to see you go and appreciate your business. If you are moving to another location within Estes Park, please contact Trailblazer Customer Support at 970-577-3770 to see if service is available in your new area.