Support

• How do I report a service outage?

  • To report an outage, you can contact Trailblazer Broadband’s 24 x 7 technical support by phone or email. Call 970-577-3770 and press 1 to be immediately connected to someone who can assist you with troubleshooting. Alternatively, send an email to support@trailblazerbroadband.com. Our tech support team will immediately receive an alert about your message and get in contact with you. In many cases, our state-of-the-art network monitoring capabilities are able to identify issues before you are even aware of them, in which case we will contact you.

    If the issue requires an on-site visit, one of our local team members will arrange to come to your home either the same day or the next business day to resolve the issue.

• Can I pay by check or with my bank account?

  • When you sign up for service, you will have the choice to provide a credit card or bank account information which will be used for automatic monthly billing on the first of each month. Many of our customers prefer this method; however, you can pay by check or a debit from your bank account if you prefer.

    Mail-in payments can be made by check made out to Trailblazer Broadband PO Box 1200 Estes Park, CO 80517 or can be dropped off in the Utility Payment drop box located across from the main entrances at Town Hall at 170 MacGregor Ave. For your convenience, Trailblazer also offers the option to set up an automatic monthly ACH withdrawal from your account.