Frequently Asked Questions

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About Trailblazer Broadband

    • Absolutely! Because businesses all have very different internet requirements, we are committed to making sure that everyone has the type of service they need. For that reason, we don’t have a laundry list of rate plans that are typically built around limiting your speed and bandwidth. Instead, we work with each business customer individually to do some fact-finding and to make sure we meet all your needs effectively.

      We are contacting area businesses as service becomes available, but always feel free to contact us directly at 970-577-3770 or support@trailblazerbroadband.com for more information about how we can serve your business.

    • Fiber is significantly better than 5G in numerous ways. It is not possible to build a gigabit class 5G network without first building a fiber network in Estes Park. A gigabit class 5G network will require fiber to every neighborhood and antennas within a maximum of 1000 feet from anywhere service is required. Such a fiber network is effectively a fiber-to-the-home network.

      Fiber internet also performs significantly better than all existing and proposed satellite internet options in almost every way. Satellite internet serves customers who have no other available internet options, however by building a fiber-optic infrastructure, the Town of Estes Park is able to offer internet service with significantly better speed, reliability, and latency (speeds for loading data).

    • Residents and businesses of Estes Park have expressed a need for faster, more reliable internet. Most recently, our 2018 scientific survey told us that two-thirds of respondents wanted the Town to provide better internet service, their highest priority among 40 current and potential services. Private companies are unlikely to bring fiber-optic internet to Estes Park and surrounding areas due to the large up-front investment associated with the project.

      In addition to faster, more reliable internet, Trailblazer Broadband service is an investment in the community. By investing in its own broadband service, the Town of Estes Park is keeping dollars in the community while also creating jobs and ensuring high-quality local support through Estes Park Power & Communications.

    • In order to build our infrastructure, the main fiber network must be installed. Trailblazer does this by running fiber optic cable along the powerlines. As with all utility work, teams from Estes Park Power & Communications must access the utility easements at your location. For more information on utility easements, follow this link for the Town of Estes Park information.

      After you sign up for service, we will also be running fiber lines from the curb to your home or business following the existing power lines, either overhead or underground.

      As always, Trailblazer appreciates your patience and cooperation as we complete this work as quickly and efficiently as possible while maintaining the integrity of your surrounding property to the best of our ability.

    • The Town of Estes Park is establishing community owned and operated broadband service, Trailblazer Broadband, a high-speed internet service that will ultimately be available to everyone served by Estes Park Power and Communications.

    • Broadband, by definition, is high-speed internet. Trailblazer Broadband service will be delivered over fiber-optic lines, resulting in more reliable service that is up to 100 times faster than existing options in the area but without the need to bundle. You can choose your phone service and tv provider based on what service level is right for you and your needs.

      – With fiber-optic broadband, multiple people are able to use the same internet connection without a loss of speed or connectivity.

      – At home, residents will be able to work with ease, video chat with remote friends and family, stream movies, play games or music and much more.

      – Local businesses will enjoy quicker uploads, downloads, increased cloud-based functionality, better collaboration with co-workers and clients and more reliable video-conferencing.

      – Estes Park visitors will have more reliable internet to enjoy their favorite entertainment and check in with work while they are visiting.

    • We will build this fiber network anyway because our electric SmartGrid requires it and it is required to meet our renewable energy goals.

    • In March 2019, the Town Board approved the launch and initial funding of the community-owned and operated broadband service. The initial startup phase will take advantage of Estes Park Power and Communication’s Smart Grid fiber optics infrastructure, which already exists in specific neighborhoods and is currently under construction in others.

      In late 2019, a bond issuance is planned to fund the four-year buildout of the utility — across the entire Power & Communications service area in Estes Park, Glen Haven, Allenspark and portions of the U.S. 34 and U.S. 36 corridors to the east. To ensure the business is funding itself, the order of service additions will be based on the construction cost and revenue potential.

      Beyond that, your rate payments for service go right back into running, maintaining, and expanding the system because this is your community-owned broadband.

    • Trailblazer Broadband service will be the only high-speed internet service delivered over fiber-optic lines, resulting in the fastest and most reliable option available to residents and businesses of Estes Park.

    • The answer depends on what type of email address you currently have.

      If it is hosted by your current service provider – TDS or CenturyLink for example – most likely you cannot take your email address with you.  The ISP could allow that since they own the email servers, but it doesn’t make good business sense to help people leave their service.

      Rather than offering hosted email service through Trailblazer Broadband,  we recommend that you set up an email account that will move with you such as a Gmail or Hotmail account. These are free and very easy to set up.

      You can get a free email account from Gmail, Yahoo Mail, or Outlook.com, just to name a few. Then, once you have set up your new email account, you can set up forwarding on your old ISP email account to your new email address before you close it. You’ll have to manually change those accounts online, but this will make it much easier. If you setup a Gmail account, you can create filters that automatically label any email addresses are forwarded from your old account so that you can keep track of which companies are still using your old email address.

      Follow one of the links below for instructions to set up one of these options as your new email service.

      Set up Gmail 

      Set up Microsoft Outlook (formerly Hotmail)

      Set up Yahoo

    • Yes – we’re in good company! In 2017, Longmont became Colorado’s first “Gig” city in the country. Ft. Collins and Loveland are also implementing their own network.

      For additional perspective, more communities than ever are embracing building their own broadband networks as an alternative to private-sector providers. More than 750 communities across the United States have embraced operating their own broadband network, are served by local rural electric cooperatives, or have made at least some portion of a local fiber network publicly available. These networks have sprung up across the nation as a direct reflection of the country’s growing frustration with sub-par broadband speeds, high prices, and poor customer service.

      According to the Institute for Local Self-Reliance, a nonprofit that advocates for local economies, there’s now 55 municipal networks serving 108 communities with a publicly owned fiber-to-the-home Internet network.

      Source: https://motherboard.vice.com/en_us/article/a3np4a/new-municipal-broadband-map, Jan 23, 2018.

Billing & Payment

    • Yes, your automatic payment will be charged to the credit card or bank account that you entered when you signed up for service. You will receive a reminder before your account is charged and a payment confirmation email when that payment has been processed.

    • Paper billing is currently not available.  PDFs of monthly invoices and account statements can be downloaded and printed from the Client Portal. 
      Most of our customers feel that the automatic monthly payment option by credit card (preferred) or ACH debit from your bank account is the fastest, easiest, and most secure way to pay (and saves you the cost of a stamp). You still have complete control of your payment options and can change your payment method at any time through your online account. Invoicing is available for our commercial customers.
    • Autopay makes paying your internet bill simple and painless. With Autopay, you can securely save a payment method to your account and use it to pay your Trailblazer Broadband bill automatically. As new invoices are generated, your payment method on file will be used to automatically pay them when they are due.

      Click here for step-by-step instructions for setting up autopayment in your Client Portal, or call Trailblazer Customer Support at 970-577-3770 for assistance.

    • Before anything else, We hate to see you go!  If you’re not leaving the area, and there’s something we could do to help you decide to stay, give us a call at 970-577-3770.  We’d like to make it right for you!

      If you really must go, to cancel your Trailblazer Broadband service:

      1. Simply bring your equipment – the Nokia Gateway and any Beacon extenders you have – to our office at 1180 Woodstock Dr, Estes Park.
      2. Equipment must be returned in good, working condition.  Lost or damaged equipment charges will be billed to your payment method on file per the Trailblazer Terms and Conditions.
      3. Our office is open during regular business hours on weekdays Monday – Friday 8 AM to 5 PM excluding holidays.
      4. Your service will end when your equipment is received in our office.  We do not prorate monthly fees for the month of cancellation; however, no further monthly charges will be incurred after the equipment return date.
      5. If you have had service with us for less than six months, a cancellation fee of $89.95 will apply.
      6. Please note that the Mountaineer Package is limited-time-only pricing which applies to continuous service at the same address.  Standard pricing may apply if you resume service at the same address.

      We are sorry to see you go and appreciate your business.  If you are moving to another location within Estes Park, please contact Trailblazer Customer Support at 970-577-3770 to see if service is available in your new area.

       

    • 1. When you sign up for service, you will enter a credit card (preferred) or bank account information.

      2. At the time of sign-up, you will be charged a deposit for one month of service on your plan, e.g., $69.95 for the Residential Mountaineer Package.

      •  This amount will be applied to your service fees after installation.
      •  Service for your installation month will be prorated for the days of service in the current month (from installation date forward) and any applicable installation fees (waived for Mountaineer members).
      •  The remainder of the initial deposit, if applicable, will be applied to the first full month of service and the remainder of your monthly fee for service will be automatically charged/deducted from your payment method on file unless you disable the autopayment feature.

      3.  Unless otherwise specified, your payment will be charged on the first of each month through autopay.

      4.  There is a grace period until the 12th of the month before your payment is considered late.

      5.  You will receive an invoice via email approximately 10 days prior to your payment due date as a reminder. With the autopayment method, you do not need to do anything else, simply keep the invoice for your records.

      Please note:  On the invoice, you will likely see that the payment is due by the 12th of the month; however, this includes the 12-day grace period before payment is considered late.  In this case, the payment will still be applied to your payment method on the first of the month.

    • Utility payments and broadband payments are billed and collected separately.

    • Yes, you can change your payment method by logging into the Trailblazer Client Portal.

      1. Login with your User Name (typically your email address) and your password.

      2. On the main dashboard you will see whether or not autopayment is enabled (look for the green circle with a checkmark).  We highly recommend the autopayment option because it is easy and you don’t have to worry about scheduling a payment each month.

      3. Go to Settings (the icon on the left side that looks like a cog).

      4. Select Payments.

      5. Follow the instructions to add/change a payment method.

       

      If you would prefer, you can also call our Customer Support team at 970-577-3770, and they will be happy to assist you with any updates to your account.

       

Equipment

    • The Beacons used with the Trailblazer Whole Home Managed WiFi Service detect and circumvent all sources of interference to provide the best and most consistent service in every room of your home.

    • Trailblazer Broadband service includes the lease of an Optical Network Terminal (ONT) that facilitates your internet connection as well as wireless connectivity if you subscribe to our managed WIFI service. This equipment will need to be returned to Trailblazer Broadband if and when service is terminated.

    • The positioning of your ONT (or your wireless router, if you are using your own device) can impact the WIFI signal you receive in various parts of your home. Placing the device in a central area of your home reduces wasted coverage area and eliminates unnecessary distance between the unit and any connected devices on the outside edges of the coverage area. Ideally, it will be within sight of wherever you sit and use the Internet most.

      Every installation is unique, based on the layout of your home.  Step 1 of installation is a brief inspection of your home to determine the best location for the equipment and the proper route for installing the wiring necessary to activate the service.   The installers will provide a few options for installation and wall plate placement.  Typically, the standard installation will be on the main floor of your home within 20 feet of the entry point from the exterior of your home.  It is best to avoid placing the ONT near metal objects and electrical appliances, particularly microwaves and baby monitors.

      Depending on your home layout and size, some areas may experience a weaker signal, no matter where the ONT is placed.  You can lease additional beacons (similar to repeaters, but offering stronger, more consistent signal strength) from Trailblazer Broadband to place strategically within remote areas of your home.  Our installers can assist with placement recommendations to optimize the signal strength throughout your home.

      If needed, custom installation is available for an additional cost; however, adding a mesh node or two in remote areas of your home may be a better solution.

       

    • The lease of the equipment is included with the service. We highly recommend using our provided equipment whenever possible because it is configured to maximize efficiency and internet speed as well as to aid in any troubleshooting that might be required in the future.

    • The NOKIA Beacon supports both 2.4 GHz and 5 GHz wireless frequencies.  The Beacon switches automatically depending on what the clearest channel is away from interference. Go to 192.168.18.1 (paste this IP address in your browser) and enter the email and password on the bottom of your device to review your settings.

    • If you wish to connect multiple devices within your home or use OnDemand or streaming TV services, a wireless router is essential. The good news is that Trailblazer Broadband’s Nokia Gateway acts as a modem and a wireless router all in one.  So if you subscribe to our Whole-Home Managed WiFi service – which is included in the discounted Mountaineer Package, you will not need to have a separate wireless router.

    • Custom Exterior Installation:
      Some homes on large lots or in remote areas require a longer fiber run from the fiber terminal to the outside of the home. If this applies to your property, we encourage you to contact Customer Support at 970-577-3770 when you are ready to sign up for service. A member of our fiber team will schedule a time to meet with you and work with you to determine the best path for the fiber to be run to your home. If custom work is required, we will provide you with an estimate of what it would cost, similar to what you may have experienced with other phone or energy companies. You will have an opportunity to review the quote and approve it before any work is done.

      Custom Interior Installation:
      During the initial in-home installation, our installers will work with you to determine the best placement for your Nokia Gateway within our standard installation parameters.  They will confirm this selection with you before completing the installation.

      If you require an installation that falls outside our standard guidelines, a custom installation can be performed at a cost of $80/hour over and above the standard installation time. Likewise, if you choose to have your Gateway moved after the initial agreed upon installation, a separate service appointment will be created for that move, again at a cost of $80/hour.

    • In most cases, connecting a device to your home network is easy. A managed WiFi connection is available with Trailblazer Broadband. This option is needed if you wish to connect multiple devices wirelessly.

      Although each device is somewhat different, these simple steps should get you started.  Please also consult the Users Guide for each individual device for more specific instructions.

      On your device:

      • Go to Settings
      • Select the option most closely related to one of the following: Network – Connectivity – Internet Connection
      • Select WIFI Connection option
      • When prompted, enter the wifi name and password that are listed in your Trailblazer Broadband account
      • Wait for the indication that the device is “connected”
      • NOTE: You can perform these same steps in a wired configuration by connecting your device to the modem with an ethernet cable.

      If you want to connect a device that does not have built-in Wi-Fi connectivity, you can purchase a WiFi adapter that plugs into your computer’s USB port.

    • Yes, you can turn the light off with these easy steps:

      1. From the Nokia WiFi device list, tap the device you wish to view.
      2. At the top of the screen, locate the device name.
      3. Find the Nokia WiFi device’s LED status under Configuration.
      4. The LED Light is enabled by default. Selecting this option (clicking on the dot to disable) turns off the LED on top of the Nokia WiFi device.

Installation

    • The standard installation fee for service is $89.95; however, if you are able to take advantage of our Mountaineer Discount, that fee will be waived.

    • In order to build our infrastructure, the main fiber network must be installed. Trailblazer does this by running fiber optic cable along the powerlines. As with all utility work, teams from Estes Park Power & Communications must access the utility easements at your location. For more information on utility easements, follow this link for the Town of Estes Park information.

      After you sign up for service, we will also be running fiber lines from the curb to your home or business following the existing power lines, either overhead or underground.

      As always, Trailblazer appreciates your patience and cooperation as we complete this work as quickly and efficiently as possible while maintaining the integrity of your surrounding property to the best of our ability.

    • Pre-installation takes place outside your residence between the time you sign up for service and your in home installation. You will receive an email when pre-installation is complete. This email will also include a reminder of your in home installation date and time.

    • After signing and selecting your installation date and time, you will receive an email with a confirmation of the time and date. You can go into your account online at any time to check the installation schedule if you forget. If you need to change your appointment or need further assistance, please call our Customer Support team at 970-577-3770.

    • Installation occurs in two phases on two separate dates. Pre-installation brings fiber from curb to your home, followed by installation inside your home at a later date and time that you will choose when you sign up for service. You do not have to be home for pre-installation, but will need to be there for the In Home Installation at your scheduled time.

    • Trailblazer Broadband service includes the lease of an Optical Network Terminal (ONT) that facilitates your internet connection as well as wireless connectivity if you subscribe to our managed WIFI service. This equipment will need to be returned to Trailblazer Broadband if and when service is terminated.

    • If fiber in your area is run underground (typically following the same path as your electrical lines), Estes Park Power & Communications will complete locates prior to digging or trenching to lay the fiber.

      Locates identify and label public utility lines that are underground. These lines may include cabling for telecommunication, electricity distribution, natural gas, cable television, fiber optics, traffic lights, street lights, storm drains, water mains, and wastewater pipes.

      There is nothing you need to do, and there is no cost to you for this process. You may see different colors of flags or spray paint in your neighborhood as shown below.  To learn more about the process, you can go to colorado811.org/educational-resources.

    • When selecting the location for your fiber installation, be sure to let your installer know if pets or children will have access to the room or area where the fiber will be run.  Trailblazer Broadband is not responsible for any damage to wires or equipment that occurs in the home after installation, but more importantly, we want your family members and pets to be safe.  If you have pets that are prone to chewing, you may want to invest in a simple, inexpensive cord cover.

    • The lease of the equipment is included with the service. We highly recommend using our provided equipment whenever possible because it is configured to maximize efficiency and internet speed as well as to aid in any troubleshooting that might be required in the future.

    • If you have installed, maintain, and own your own conduit, Trailblazer’s team of experts will determine if the conduit is in a place that allows for the proper placement of your fiber lines and equipment.  We recommend a pre-installation walkthrough to determine whether or not your existing conduit can be used and if additional work is needed.

      Not all existing conduit will be useable because:

      1. First, since we are running fiber optic cable instead of copper cabling, we are using a conduit that is best suited for housing and protecting our fiber.  
      2. Existing conduit may not feed into a point of entry that allows for optimal equipment placement, so additional trenching or fiber may be needed, which may result in additional charges for custom placement.
      3. Also, much of the existing conduit in Town belongs to other entities and providers.  If we ran fiber through their conduit and they chose to remove it, our fiber would be removed with it.  
      4. IMPORTANT:  Trailblazer cannot utilize existing conduit owned and maintained by other service providers. 
    • It is our goal to set up your service to your satisfaction during the installation appointment. The cost of leasing the equipment is included in the monthly service charges. We highly recommend using our provided equipment whenever possible because it is configured to maximize efficiency and internet speed as well as to aid in any troubleshooting that might be required in the future.

      If you prefer, we will connect to your existing router and ensure that your internet is functioning properly. If there is a custom request or something unusual about your existing configuration that requires additional time or a return visit, an additional fee may apply.

    • The installer will help you determine the ideal location for your interior wall plate and the ONT during the appointment. In the meantime, it is a good idea to think about possible locations and to make sure that it is accessible. For best results, the ONT should be placed in a central location of the home near the main TV and/or computer. The area should have easy access, free of obstructions or heavy furniture and be near an exterior wall with at least two available electrical outlets.

    • If you wish to connect multiple devices within your home or use OnDemand or streaming TV services, a wireless router is essential. The good news is that Trailblazer Broadband’s Nokia Gateway acts as a modem and a wireless router all in one.  So if you subscribe to our Whole-Home Managed WiFi service – which is included in the discounted Mountaineer Package, you will not need to have a separate wireless router.

    • You do not have to be home for pre-installation, which takes place outside your residence between the time you sign up for service and your in-home installation.

      You will need to be present for the in-home installation. While it is possible to designate someone to be there instead of you, we highly recommend that you try to be there yourself.

      – During installation, the installers will work with you to establish the placement of your broadband equipment as well as the wall plate where the fiber enters your home.
      – You (or the person you designate) will be asked to sign off that the installation has been completed to your satisfaction.
      – If you require changes or an additional service call after installation, additional charges will apply.

      For those reasons, we really recommend that the installation take place when you are available to be there if possible.

    • Custom Exterior Installation:
      Some homes on large lots or in remote areas require a longer fiber run from the fiber terminal to the outside of the home. If this applies to your property, we encourage you to contact Customer Support at 970-577-3770 when you are ready to sign up for service. A member of our fiber team will schedule a time to meet with you and work with you to determine the best path for the fiber to be run to your home. If custom work is required, we will provide you with an estimate of what it would cost, similar to what you may have experienced with other phone or energy companies. You will have an opportunity to review the quote and approve it before any work is done.

      Custom Interior Installation:
      During the initial in-home installation, our installers will work with you to determine the best placement for your Nokia Gateway within our standard installation parameters.  They will confirm this selection with you before completing the installation.

      If you require an installation that falls outside our standard guidelines, a custom installation can be performed at a cost of $80/hour over and above the standard installation time. Likewise, if you choose to have your Gateway moved after the initial agreed upon installation, a separate service appointment will be created for that move, again at a cost of $80/hour.

    • When you sign up for service online, you will be able to select a time and date for installation inside your home that is convenient for you.

Internet

    • Upload speed is how fast your data is sent from you to others. Uploading is necessary for sending big files via email, file-sharing or in using video-chat to talk to someone else online, since you have to send your video feed to them.

      The demand for increased upload speeds has become important as more and more people are video conferencing, telecommuting and keeping in touch via the  internet through applications like Skype and Facebook.

    • If your internet service does not seem to be working properly, here are a few things to check that could result in a simple, quick resolution.

      First, to determine if there are any known outages within the system, check our status page for any known outages or issues: https://status.trailblazerbroadband.com.

      If no known outage is indicated:

      • Ensure power is connected to all devices.
      • Ensure power button is switched to “On” on your Nokia Gateway (ONT) – Confirm that all cables are plugged in properly. To be sure, you may want to disconnect and reconnect them.
      • Check for power & service indicator lights.
      • Ensure you are connected to the proper WIFI system.
      • Make certain your account is up to date on payments by logging into www.TrailblazerBroadband.com>Account.
      • Please note that your Trailblazer Broadband user name and password for the network are on the bottom of your NOKIA device. All system access information including passwords were also provided on the paperwork left with you during the installation process.
      • If you still need assistance, we’re here to help! Call us at 970-577-3770.

      You can also download our Troubleshooting Guide HERE.

    • To conduct the most accurate speed test on your Trailblazer Broadband service, we recommend that you download our Speedtest.net App following these instructions:

      1. Connect to Trailblazer Internet Via Nokia Gateway ONT and Ethernet Cable
      2. Disable WiFi & close all applications
      3. Download Speedtest.net Desktop App
      4. Ensure Trailblazer Broadband is selected as the server
      5. Run Test by Clicking “Go”
      Please note that due to ethernet overhead, you will not see a full 1Gbps, but slightly less.
      Other factors that can negatively impact your speed test and achieve slower results are:
      1. Connecting through WiFi or not disabling WiFi
      2. Running the speed test in a web browser
      3. Running the speed test on a slower computer or a computer running other programs
      4. Running the speed test through an internet provider other than Trailblazer Broadband

      For Speeds up to 1 Gigabit per second
      Operating System:
      Windows 10 (64 bit) or newer or Mac OSX 10.8 or newer. Visit the Microsoft Windows lifecycle fact sheet or Mac OS X Support overview for their latest operating system information.
      Browser:
      Google Chrome 56.0.2924, Microsoft Edge (64-bit), Mozilla Firefox 52 (64-bit) or Safari 8 or newer. For more information about different browsers or to download a new one, visit whatbrowser.org.
      Ethernet Cable:
      Cat5e or Cat6 Ethernet cable.
      Ethernet:
      10/100/1000 Gigabit Ethernet interface or adapter for wired connection
      CPU/Processor:
      Intel Dual Core i5 or better or AMD Ryzen 5 or better
      Memory:
      8 GB of RAM minimum
      Hard Drive / Space:
      64 GB or larger SSD recommended to achieve maximum download speeds

    • To log into your WiFi account, go to wifi.trailblazerbroadband.com.  You will need to enter your username (email address) and password to access your WiFi account.

      The installer should have left that information with you at the time of installation. If you didn’t receive one or can’t find it, please contact us at 970-577-3770 so we can assist you.  For security purposes, your login credentials, including passwords, are not listed in your TrailBlazer Broadband online account.

      Once you are logged into your account, you can change your WiFi password.

      IMPORTANT:  Changing your WiFi password will require you to update all devices that are connected to WiFi – such as computers, TVs, thermostats, home security systems, printers, etc. – with the new password in order to connect them to the internet. 

       

    • In most cases, connecting a device to your home network is easy. A managed WiFi connection is available with Trailblazer Broadband. This option is needed if you wish to connect multiple devices wirelessly.

      Although each device is somewhat different, these simple steps should get you started.  Please also consult the Users Guide for each individual device for more specific instructions.

      On your device:

      • Go to Settings
      • Select the option most closely related to one of the following: Network – Connectivity – Internet Connection
      • Select WIFI Connection option
      • When prompted, enter the wifi name and password that are listed in your Trailblazer Broadband account
      • Wait for the indication that the device is “connected”
      • NOTE: You can perform these same steps in a wired configuration by connecting your device to the modem with an ethernet cable.

      If you want to connect a device that does not have built-in Wi-Fi connectivity, you can purchase a WiFi adapter that plugs into your computer’s USB port.

Rates & Packages

    • No, service will be offered on a month-to-month basis with no long-term contracts.

    • Trailblazer Broadband is a separate and distinct business operated and supported by Estes Park Power & Communications. The broadband service does not impact the cost of your utility service. Our electrical SmartGrid infrastructure for the Town’s electricity delivery system which is required to meet our renewable energy goals is adding to the efficiency of our utility and helping to streamline the buildout of our broadband service.

    • While we can’t guarantee that prices will NEVER change, we have analyzed what is needed to make the program successful and financially feasible. We don’t plan to change pricing, but if that happens down the road, Mountaineer customers will always have a lower rate than the standard published price as long as your account at that location remains open and in good standing.

    • If you intend to connect more than one device to your new Trailblazer Broadband service, it is important to have strong WiFi coverage in your home, so you can connect devices in various rooms without cords.

      Whole-Home Managed WiFi from Trailblazer is even better because it allows our Trailblazer Broadband team to provide better support through remote troubleshooting and improved network performance, utilizing cloud-based monitoring and administrative tools.

       

    • Mountaineer Pricing

      *If you sign up within 90 days of service availability in your area, you will receive our Mountaineer Discount pricing. As a Mountaineer customer, you will always have a lower rate than the standard published price as long as your account at that location remains open and in good standing.

    • When you sign up for service, you will have the choice to provide a credit card or bank account information which will be used for automatic monthly billing on the first of each month. Many of our customers prefer this method; however, you can pay by check, cashier’s check, money order or a debit from your bank account if you prefer. At this time Trailblazer does not accept cash payments.

      Mail-in payments can be made by check made out to Trailblazer Broadband PO Box 1200 Estes Park, CO 80517 or can be dropped off in the Utility Payment drop box located across from the main entrance at Town Hall at 170 MacGregor Ave. For your convenience, Trailblazer also offers the option to set up an automatic monthly ACH withdrawal from your account.

    • For residential service, sign up within 90 days of service availability in your area to receive the Mountaineer Discount Package.  As a Mountaineer customer, you will always have a lower rate than the standard published price as long as your account at that location remains open and in good standing.

      We are extending the Mountaineer Discount Package to all residential customers during our buildout process. After buildout is complete, residential customers are eligible for Standard Pricing of $89.95/month, including Whole Home Managed WiFi, a $6.95/month value. An activation fee of $89.95 applies.  Standard service still includes up to 1 GIG for download and upload speed with no long-term contract and no data caps.

      For more details, view our complete Residential Rate Sheet.  

       

    • Our Seasonal Hold option provides 6 Mbps service, which is just enough to run home security systems and cameras.  The cost for seasonal hold is $19.95/month during the hold period with an activation fee of $29.95, due at the time the seasonal hold is activated. For customers wanting seasonal service prior to having our service for 12 consecutive months, there is a one-time upfront setup fee of $89.95. Please note that the seasonal hold option is not available on Commercial accounts.

      • Autopay using a debit or credit card is required, and the account must remain in good standing during the vacation hold period. Good standing means you have complied with all explicit obligations.
      • The minimum hold period is (1) month and the maximum is six (6) months.
      • The hold can only be activated once every 12 months.
      • Whole-Home Managed WiFi and technical support will be suspended while on seasonal hold and all equipment will remain on-premise.
      • The hold period will start and end on the first of the designated months, e.g., a hold may be initiated on November 1st with regular service restored on April 1st.
      • We ask that you allow up to 3 business days to turn full service back on; you can change the end date of your hold period up to one business day prior to the initial scheduled end date, without exceeding the five-month maximum.
      • Upon the scheduled return date, services will resume without the need to schedule a new installation or service visit. Also, the pre-hold options and rates will be restored to the account.
      • Please note that seasonal hold may not be available for all services.

       

    • Trailblazer Broadband has no data caps on usage for residential service.

      Even better, you will enjoy up to 1 Gigabit on both UPLOADS and DOWNLOADS equally, which is up to 100x faster than other services in the area!  Most of the time, published speeds are for download only with upload speeds being significantly slower.

      Why does that matter? Upload speed is how fast your data is sent from you to others. No one else in the valley offers comparable upload speed which is essential for sending big files via email, file-sharing or for using video-chat to talk to someone else online (since you have to send your video feed to them).  The demand for increased upload speeds has become even more important as more and more people are video conferencing, telecommuting and keeping in touch via the  internet through applications like Skype and Facebook.

    • All businesses have basic Wifi capability included with their package and routed through the Nokia Gateway that Trailblazer provides as part of its service. This Wifi service is sufficient for streaming music and connecting a few devices, similar to what you might expect from a residential Wifi service. Beyond that, Trailblazer does not provide managed WiFi or networking services for businesses. If you have more complex Wifi requirements and configurations, those would need to be managed internally or through the support of an independent IT management company of your choice.

    • We do not offer phone service at this time. With Trailblazer Broadband, you have the freedom to choose which providers you want for the services you need. You can choose your phone service and tv provider based on what service level is right for you and your needs.

    • No. Trailblazer Broadband service is separate from your utility service. You make the decision about whether the faster, more reliable internet service is right for you.

    • Yes! With Trailblazer Broadband, you can subscribe to services from Live TV and OnDemand Streaming providers to continue enjoying your favorite shows and movies, sporting events and even local news! Even better, these options are often far less expensive than traditional cable offerings. Most offer free trials so you can try them with no obligation and find the perfect fit for you! Learn more about cutting the cord Trailblazer Broadband Support/Resources.

    • At this time, Static IP addresses are only available with a commercial Trailblazer Broadband account. You can upgrade to a home business account which is 1 Gpbs upload and download with no data caps or contracts. We can waive the activation fee just as with your home installation barring any custom work needed. Please contact our Customer Support team at 970-577-3770 or info@trailblazerbroadband.com for more details.

    • Because businesses all have very different internet requirements, we are committed to making sure that everyone has the type of service they need. For that reason, we don’t have a laundry list of rate plans that are typically built around limiting your speed and bandwidth. Instead, we work with each business customer individually to do some fact-finding and to make sure we meet all your needs effectively. Regardless of your business size or requirements:

      – Trailblazer offers every business our 1 GIG Fiber-to-the-Premises service, which provides up to 1 GIG speeds for uploads as well as downloads with no throttling or data caps.
      – We also prioritize all business internet traffic as well as business Technical Support which is available 24 x 7 x 365.
      – Our service is about more than speed; we offer greater reliability so you don’t lose connectivity when you need it most…
      so your credit card machine doesn’t go down during a retail sale;
      so you can enjoy increased bandwidth for the summer months when there are more people in town using the internet;
      so you can provide increased satisfaction for your guests (lodging) or customers who are using your internet.

      We are contacting area businesses as service becomes available to them, but always feel free to contact us directly at 970-577-3770 for more information about how we can serve your business.

    • You can actually SAVE money by subscribing to Trailblazer Broadband and cutting the cable cord, and potentially your phone cord as well.

      – When you consider the cost, consider not only your internet service, but your cable and phone bill also.

      – With Trailblazer Broadband, instead of paying upwards of $100 each month for a variety of TV channels that you don’t watch, replace your traditional television service with streaming TV at a fraction of the cost. By canceling cable and making the switch to streaming entertainment, people save hundreds of dollars annually.

      Finally, fiber broadband is not just about speed, it is largely about reliability and continuity. If you’re like many area residents and businesses, you have experienced the inconvenience of not having internet when you needed it at some point. Trailblazer Broadband’s fiber-optic lines provide the fastest and most reliable option available to residents and businesses of Estes Park.

Service Rollout

    • In building a world-class broadband infrastructure, we want to make sure we do it right.
      While we would love to provide service to everyone immediately, we are building a new fiber network that takes time – in this case, up to 5 years – to plan effectively and to build efficiently. There are 3 main considerations: customer density, constructability and our mountains. As you can imagine, we face unique challenges building through our beloved mountains and rocky terrain to serve an area larger than Fort Collins, Loveland and Longmont combined.

      For those reasons and to ensure sustainability for all concerned, we appreciate your patience, understanding, and support of the project as we move toward your area.To see approximately when your area is slated to receive service, please refer to our planned Construction Map.

    • In order to build our infrastructure, the main fiber network must be installed. Trailblazer does this by running fiber optic cable along the powerlines. As with all utility work, teams from Estes Park Power & Communications must access the utility easements at your location. For more information on utility easements, follow this link for the Town of Estes Park information.

      After you sign up for service, we will also be running fiber lines from the curb to your home or business following the existing power lines, either overhead or underground.

      As always, Trailblazer appreciates your patience and cooperation as we complete this work as quickly and efficiently as possible while maintaining the integrity of your surrounding property to the best of our ability.

    • As of early 2024, Trailblazer service is available to approximately 82% of the Estes Park Power and Communications service area, including Glen Haven At this point, several outlying areas still do not have service, including Allenspark downtown and along Hwy 7 and from Mall Road to just west of Drake along Highway 34.

      1. Register for interest at https://trailblazerbroadband.com/ to receive all the latest updates.  
      2. Like us on Facebook to receive more information.
      3. Visit our Construction Schedule to see if time frames have changed.

       

    • A good portion of downtown is now eligible for service! To see if your location is eligible and to find out more about where Trailblazer is working around the valley, see our Construction Schedule Page.  If you are a downtown business owner interested in service, we encourage you to contact us at 970-577-3770 to get a quote.

    • In building a world-class broadband infrastructure, we want to make sure we do it right. While we would love to provide service to everyone immediately, we are building a new fiber network and that takes time – in this case, up to 5 years – to plan effectively and to build efficiently. There are 3 main considerations: customer density, constructability and our mountains. As you can imagine, we face unique challenges building through our beloved mountains and rocky terrain to serve an area larger than Fort Collins, Loveland and Longmont combined.

      For those reasons and to ensure sustainability for all concerned, we appreciate your patience, understanding, and support of the project as we move toward your area. To see approximately when your area is slated to receive service, please refer to our planned Construction Map.

    • While we would like to provide service to everyone immediately, the build out of service will continue over the next 3 to 5 years. To see approximately when your area is slated to receive service, you can look at our planned Construction Map. These are broad timeframes that are always subject to change, but will give you an idea of how to manage your current contract and when you might want to explore month-to-month options with your current provider to avoid any long term commitments with their service. You can also fill out the Interest Form on our website to receive periodic updates. When we get closer to construction in your area, you will be the first to know and can plan accordingly.

    • As the build out continues, we will be contacting all Homeowner’s Associations (HOAs), development communities, and apartment complexes with details on how to provide service to their residents. We will need to get permission from property owners prior to signing up anyone who is renting and would like to sign up for service.
      Let your landlord, HOA or property manager know that you are interested in having Trailblazer Broadband.
      Also, be sure to fill out our Interest Form to receive service availability updates based on your address. There’s no obligation or commitment, but doing so will allow you to be one of the first to receive notice when service is available in your neighborhood.

Sign Up

    • Yes! Renters must have written approval from the property owner prior to signing up for service. We have a form that owners should sign if they want their renters to have permission to sign up for service. The best way to get started is to fill out the Interest Form on our website to receive periodic updates and to be among the first to know when service is available in your area. We will help you coordinate permission from your landlord at that time as well.

    • No problem! Call our Customer Support team at 970-577-3770 and they will resend the link to provide you with access to sign up online.

    • Sign up and installation will be easy, with minimal equipment installed by the Town’s dedicated support technicians.

      – Step 1: Even if service isn’t available in your area yet, stay up-to-date on service availability based on your address and pre-register to be one of the first to receive service when it is available. If you haven’t already done so, visit Trailblazer Broadband now and sign up for updates.

      – Step 2: You will receive an email invitation when service becomes available at your address. Simply click on the link provided to sign-up for service. If your link is not working of lost, contact us to have your link resent.

      – Step 3: Create your online account & schedule your installation date. You will also be able to set up monthly autopay in your online account.

      – Step 4: Estes Park Power & Communications will install your service in two separate steps:
      Pre-Installation to run the fiber from the curb directly to your home.
      In-home installation to connect your service inside.

      – Step 5: Enjoy your faster, more reliable internet.

Streaming

    • You can enjoy a variety of TV options with Trailblazer Broadband, typically at a significantly lower cost than cable TV. You can learn more about streaming and on demand TV options on our website under Help & Support/Streaming Resources.

      During your installation, our professional installers will work with you to determine the best location for your ONT device based on the layout of your home and how you typically use the internet. If your TV is WiFi enabled it can be connected to the ONT wirelessly through our Whole Home Managed WiFi option.  Otherwise, it can be connected via an ethernet cable.

Support

    • When you sign up for service, you will have the choice to provide a credit card or bank account information which will be used for automatic monthly billing on the first of each month. Many of our customers prefer this method; however, you can pay by check, cashier’s check, money order or a debit from your bank account if you prefer. At this time Trailblazer does not accept cash payments.

      Mail-in payments can be made by check made out to Trailblazer Broadband PO Box 1200 Estes Park, CO 80517 or can be dropped off in the Utility Payment drop box located across from the main entrance at Town Hall at 170 MacGregor Ave. For your convenience, Trailblazer also offers the option to set up an automatic monthly ACH withdrawal from your account.

    • To report an outage, you can contact Trailblazer Broadband’s 24 x 7 x 365 technical support by phone or email. Call 970-577-3770 and press 1 to be immediately connected to someone who can assist you with troubleshooting. Alternatively, send an email to support@trailblazerbroadband.com. Our tech support team will immediately receive an alert about your message and get in contact with you. In many cases, our state-of-the-art network monitoring capabilities are able to identify issues before you are even aware of them, in which case we will contact you.

      If the issue requires an on-site visit, one of our local team members will arrange to come to your home either the same day or the next business day to resolve the issue.

    • Before anything else, We hate to see you go!  If you’re not leaving the area, and there’s something we could do to help you decide to stay, give us a call at 970-577-3770.  We’d like to make it right for you!

      If you really must go, to cancel your Trailblazer Broadband service:

      1. Simply bring your equipment – the Nokia Gateway and any Beacon extenders you have – to our office at 1180 Woodstock Dr, Estes Park.
      2. Equipment must be returned in good, working condition.  Lost or damaged equipment charges will be billed to your payment method on file per the Trailblazer Terms and Conditions.
      3. Our office is open during regular business hours on weekdays Monday – Friday 8 AM to 5 PM excluding holidays.
      4. Your service will end when your equipment is received in our office.  We do not prorate monthly fees for the month of cancellation; however, no further monthly charges will be incurred after the equipment return date.
      5. If you have had service with us for less than six months, a cancellation fee of $89.95 will apply.
      6. Please note that the Mountaineer Package is limited-time-only pricing which applies to continuous service at the same address.  Standard pricing may apply if you resume service at the same address.

      We are sorry to see you go and appreciate your business.  If you are moving to another location within Estes Park, please contact Trailblazer Customer Support at 970-577-3770 to see if service is available in your new area.

       

Connecting
Our Community

When Will Service Be Available?

Service will be built out over the next 3 to 5 years beginning the fall of 2019. The initial phase will take advantage of Estes Park Power & Communications’ smart grid fiber-optic infrastructure, which already exists in specific neighborhoods and is currently under construction in others.

Fill out the interest form to receive broadband updates.

By registering, you will also be one of the first to receive notice of service when it is available in your area.

Questions? Call Customer Support: (970) 577-3770