The Trailblazer Broadband Internet Rollout…Behind the Scenes Part 2 by Edward Yagi

Technological development never sprouts from thin air; it inevitably arises from some kind of existing practice or concept. There is a direct line, for example, from Ramses II in his chariot at the Battle of Kadesh in 1274 BCE (famously shooting his horses in the back of their heads) to the width of 21st century high-speed rail gauge. In its first ten years, home internet access in the U.S. mainly piggy-backed on existing telephone lines: the dial-up modems of the 1990’s. But it quickly shifted to the cable TV paradigm, which reached its peak in the U.S. in 2000…penetration was 65% of all households and close to 100% in metropolitan areas.

Ironically, cable TV first appeared in the 1950’s to reach remote areas that couldn’t receive radio TV signals, but a generation later found its true niche as an alternative to traditional network programming. Key inflection points were HBO going nationwide in 1975 and CNN’s start up in 1980. The concept is simple and was adapted from other services supplied to individual homes such as electricity, gas, and telephone. A supplier builds a physical network to supply its product in high volume from its source outward along major routes. From the largest supply lines, smaller supply lines branch out into neighborhoods and large buildings (sometimes to junction boxes known as “nodes”), and from there into individual homes and units.

The term “last mile” (itself adapted from supply chain management of physical goods) refers to the final leg of the network delivery component to the end user. The “last mile” is typically the speed bottleneck and limits the bandwidth of data that can be delivered to an individual customer. In the 80’s and 90’s, customers learned first-hand how the “last mile” hugely affects price or even service availability. In some neighborhoods, the last mile is a few inches; in others it could be hundreds of miles. Most cable TV is owned and operated by private companies that have all added internet services to their service offerings in recent years, but do not service remote areas because the “last mile” isn’t profitable, or profitable enough.

In 2019, Estes Park’s power company (EPP&L, L for “light”) changed its name to EPP&C (C for “communications”) and boldly jumped into the game. A coin was flipped for who got to hang out in warm, brightly lit offices all day chatting up customers, and who got to freeze to death, drown in mud, attacked by woodpeckers, and maybe shot at while actually installing the cable.

The Fiber Team lost the toss and bravely set out on their 4+ year adventure to build a roughly 1000-mile network from zero. Day-to-day installation and operations are managed today by Crew Supervisor Adam Edwards and Head Fiber Technician Skye “Vanilla Splice” Stiner, so-called for his fiber splicing expertise. Fiber Team members are Devin “Disco Dev” Gelsinger, Thom “Stop petting the deer and get back to work” Ingram, Cory “Corn Dog” Ramacher, AJ “AJ” Schwarz, Greg “Go Rams” Smith, Joel “Shortz” Ziegler, and Mike “Mark Hollinger” Barringer – and most recently Nico Randazzo, Landon Donaldson, and Ian Hodde.

The Mighty EPP&C Groundworker Team consists of Dale Duell, Brett Rassmussen, and Matt Pavlish. The following are actual quotes from Fiber Team members confirmed by Trailblazer: “Are 45 mph winds too dangerous for overhead installs?” “Who slid down the hill in the mud and are they okay?” “What do you mean we can’t do the install today because there’s no fiber to the house yet?” “Why didn’t you tell us?” (It is not clear if the previous two quotes are related, but at some point they probably were.) “Someone actually shot the fiber line?” (Apparently there was a 2022 incident involving firearm discharge, but it’s not clear if the target was the fiber optic cable line, a Northern Flicker woodpecker attacking the line, a member of the Fiber Team working on the line, or something else entirely, like celebratory shooting into the air like you sometimes see in old western movies. My money is on the woodpecker…that’s what I would have done.) “The client wants us to run the fiber where?” — this quote no doubt generated several creative and humorous comments in good fun about where this particular customer was more than welcome to run their own fiber. “Who didn’t put their site review notes in the Customer Support system again?” (People! …some things never change!) “We’ll look back at this someday and laugh.” “No we won’t.” And the infamous quote “Of course we can start the Raven Circle condo installs in July!” is attributed to Trailblazer Line Superintendent Joe “Can Do” Lockhart, who remains superintendent today because hey, he was only one month off.

It is worth noting that although these folks are technicians, they are also de facto support and sales advisors because when out in the field they are naturally bombarded with questions from ordinary people, possibly armed, about all things broadband. They also now and then take a little heat from onlookers, again, possibly armed, because there is [SPOILER ALERT!] actual digging and modest construction involved in infrastructure creation. Along these lines, a few other quotes were provided by Trailblazer but regrettably cannot be reproduced here because the Wind is a family newspaper.

So when you see Adam, Skye, Thom, Devin, Greg, AJ, Joel, Cory, Mike, Dale, Brett, Matt, or any of the others – and you will see them – just wave and give them a big HI. No celebratory shooting required.