The Anatomy of an Outage

At Trailblazer, we’re proud to deliver fiber internet that’s faster, more reliable, and more resilient than older technologies. Fiber stands up to rain, snow, wind, and just about everything else Mother Nature throws at it.

But here’s the truth: while fiber is tough, it isn’t bulletproof (and yes, we’ve literally seen fiber shot through). When damage does occur, it almost always comes from external forces beyond our control. Fixing those issues takes time, patience, and careful use of resources.

So, what causes an outage? Let’s break it down.

1. Service Lines: Close to Home

Most outages we see happen not on the main network, but on the service line—the small strand that runs from the curb to your home. These lines are especially vulnerable when they’re exposed.

Think of them as the “last mile” of your connection. And in that last mile, a lot can happen:

• The family dog or curious cat may chew or claw.
• Little ones exploring the yard sometimes tug or pull.
• Wildlife and landscaping equipment can easily bump or damage a line.

The good news? These issues typically affect just one client at a time and are usually easier to fix.

2. Mainlines: The Heavy Lifting

Mainlines are the backbone of the network. A single stretch of fiber can carry service to dozens—or even hundreds—of homes.

Mainline outages tend to happen when:

• Construction crews accidentally hit buried fiber because locates are off or incomplete.
• Excavation work crushes conduit.
• Large equipment knocks down overhead lines.

These types of hits are usually reported right away. Contractors call us immediately, making the damage location easier to find and fix.

3. Wildlife: Nature at Work

Wildlife has a knack for finding ways to test human infrastructure. Across the fiber industry, animals are a surprisingly common culprit:

• Rodents sometimes chew through underground lines where conduit has worn out.
• Ground dwellers sneak into areas where conduit can’t be installed.
• Elk have even pulled down aerial fiber lines while moving through the valley.

But in Estes Valley, the number one wildlife threat is the Northern Flicker woodpecker.

4. The Woodpecker Effect

It may sound funny, but it’s no joke. Woodpeckers peck holes into the top of aerial fiber lines. Even the largest holes may only be the size of a pencil eraser, but they can take down service for up to 144 homes on a single feeder fiber.

Here’s why that’s such a challenge:

• Damage is invisible from the ground—we can’t spot it until service fails.
• Feeder spans can stretch up to 300 feet. A single tiny hole may take hours to locate.
• Temporary cutovers aren’t always possible. When they’re not, crews must splice each strand of the damaged line—thinner than a human hair—individually. With up to 144 strands, that’s painstaking, time-consuming, and costly work.

Whenever possible, we reroute service to temporary lines. Then, once new armored fiber is installed, we schedule a short outage to reconnect everything permanently.

5. Balancing Speed and Stewardship

As a community-owned utility, we’re careful with both time and money. We can’t replace every mile of fiber “just in case.” Instead, we focus resources where damage is confirmed, and we replace with armored fiber to help prevent future problems.

This approach means:

• Repairs may take longer than we’d all like.
• Scheduled outages are sometimes needed to complete permanent fixes.
• Your dollars are being invested wisely, not wasted on unnecessary work.

The Takeaway

Fiber is exceptionally resilient. But when damage does occur—whether from construction, critters, or yes, woodpeckers—it takes careful, skilled work to put it right.

We know outages are frustrating. We don’t like them either. That’s why our crews work around the clock to find, fix, and fortify damaged lines, keeping Estes Valley connected for the long run.

Click, Learn, Conquer: How Digital Navigators Unlock the Internet

Picture having a patient, tech-savvy tutor helping you unlock the digital world. That’s the role of Larimer County’s Digital Navigators! They’re like tech teachers, guiding folks through the sometimes confusing world of computers, the internet, and smartphones. Thanks to support from the state, AmeriCorps, and companies like Comcast, these tutors are setting up shop in places like the Estes Valley Library. They’re dedicated to helping people facing hurdles in the digital realm gain the skills and access to thrive in our increasingly digital society!

Program Overview and Services

Digital Navigators provide one-on-one and small-group assistance to improve digital literacy, home connectivity, and device access. Key services include:

• Skill-Building Sessions: Offering recurring appointments for skills like smartphone use, email management, file organization, and software training.
• Community Outreach: Raising awareness about digital equity through partnerships with libraries, workforce centers, and housing communities.
• Device and Internet Support: Helping individuals acquire affordable devices (e.g., laptops, Chromebooks) and navigate low-cost internet options.

The program prioritizes flexibility, with assistance available in person, by phone, or online. Drop-in sessions and scheduled appointments ensure accessibility for diverse needs.

Estes Valley Library’s Role

As a host site since 2023, the Estes Valley Library in Estes Park serves as a hub for Digital Navigator services in the region. AmeriCorps members stationed here:

• Conduct personalized assessments to identify residents’ connectivity, device access, and skill gaps.
• Develop tailored digital inclusion plans, such as guiding older adults through telehealth platforms or assisting job seekers with online applications.
• Partner with local organizations to reach underserved groups, including rural populations and non-native English speakers.

The library’s central role reflects the broader recognition that public libraries are uniquely positioned to bridge the digital divide due to their community trust and existing infrastructure. Erik Rock, Technology Manager at Loveland Public Library (which oversees the Larimer County program), notes that demand for tech assistance has surged, with libraries becoming critical lifelines for digital skill development.

Community Impact and Future Expansion

The program has already demonstrated tangible benefits. Participants gain confidence in using technology for daily tasks, employment, and education, while AmeriCorps members like Chris Smith describe the work as “one of the most rewarding experiences” of their lives. Estes Park residents, particularly in rural areas, now have sustained access to resources that were previously out of reach.

Looking ahead, Larimer County plans to expand Digital Navigator services through:

• Recruitment: Adding more AmeriCorps members for the 2024–2025 term, with applications opening in early 2025.
• Enhanced Partnerships: Collaborating with workforce centers and housing communities to embed Navigators in high-need areas.
• Statewide Coordination: Participating in Colorado’s Digital Navigator Community of Practice to share strategies and resources with other regions.

By integrating localized support with state-level policy efforts, Larimer County’s Digital Navigators exemplify a scalable model for advancing digital equity. The Estes Valley Library’s involvement ensures that even remote mountain communities like Estes Park can thrive in an increasingly digital world.  For more information, contact the Estes Valley Library about the next scheduled Digital Navigators session on March 20, 2025 or call Larimer County’s Digital Navigators directly at 970-962-3154.

Sources:

1. https://www.lovelandpubliclibrary.org/services/technology/digital-navigators-of-larimer-county-librarie s-program
2. https://northfortynews.com/category/news/technology-tutoring-with-a-digital-navigator-in-larimer-county/
3. https://calendar.estesvalleylibrary.org/event/12441886
4. https://americalearns.com/digital-navigators-loveland-public-library-americorps-compliance/
5. https://edtech.worlded.org/digital-navigators-awareness-of-services-impact/
6. https://servecolorado.colorado.gov/digitalnavigators

Progress Report Fall 2024 – Trailblazer’s 5th Anniversary

READER NOTE: Bookmark this page where we will be posting additional progress updates in the future.  If you or someone you know is not already registered in our system, please do so HERE. There is no obligation whatsoever to register, and you will be the first to know of any changes that impact your neighborhood.  

Triumphs and Challenges in Rural Connectivity

As Trailblazer Broadband celebrates its 5th anniversary, the community-owned internet provider reflects on significant strides in connecting Estes Park and surrounding areas. With total fiber internet now available to 90% of the planned service area, Trailblazer has become an essential utility for over 4,000 clients, with installations now booked into January 2025 due to high demand. Providing service to the remaining 10% of proposed service locations, of the project presents some challenges that are currently being addressed.  The Town Board of Trustees and Mayor Gary Hall were updated recently on the Trailblazer Construction status. 

Remaining Challenges

Geographic Area

Trailblazer’s geographic footprint covers an area larger than Longmont, Fort Collins, and Loveland combined, and the remaining 10% of proposed service locations are spread across a large, sparsely populated area. This last phase of the project, dubbed “Phase 4,” encompasses the most challenging areas to build, including areas along Highway 34, Highway 66 (out to the YMCA), and the Highway 7 corridor to Allenspark. Logically, this area is more expensive to build because of terrain, size distance between service locations, and lower revenue yield because of lower population. Further, based on utility usage, over 50% of potential clients in these sprawling areas are seasonal, part-time residents based on their utility usage.

As Phase 4 residents and businesses know (this includes you, Allenspark!), Trailblazer has been “Coming Soon” for more than a year now. Many folks have noted that our crews have run fiber along main routes in their area such as  Highway 7 to downtown Allenspark, so service should be available, correct? Unfortunately, just because main fiber has been built to a certain area, does not mean the network is complete and ready to offer service to individual locations.  Think of it this way:

Imagine a massive oak tree representing the fiber network. The thick, sturdy trunk and main branches have already grown strong – this is the backbone of the fiber network that’s been built. However, the smaller branches that extend out to the very edges, along with the twigs and leaves, are still missing. These represent the connections to individual neighborhoods and homes.  Just as it takes more energy and resources for a tree to grow its outermost branches and leaves, it’s more complex and costly to build the final connections of a fiber network.

In town, it’s like growing branches in rich, fertile soil:

• Many homes are close together, like leaves clustered on a branch
• The infrastructure (conduits, poles) often already exists
• Higher population density means more potential customers per mile of fiber

In rural regions, it’s like trying to grow branches in rocky, sparse terrain:

• Homes are spread far apart, like isolated leaves on long, thin twigs
• New infrastructure may need to be built from scratch
• Fewer potential customers per mile of fiber laid, and in this case, many homes that are seasonal and may not need service year-round.

The rural component of a buildout like this often accounts for a disproportionate amount of the total network cost:

• In urban areas, it might cost $500-$1000 per home to connect
• In rural areas, it could cost $5000-$10,000 or more per home

This is why internet service providers often prioritize deployments in high population density, where they can connect more customers for less investment, similar to how a tree naturally grows more leaves where branches are densest.

Finally, before we can bring service to the rest of Allenspark and some other less densely populated areas, we must fulfill our existing obligations and installations which have slowed as you read in the blog above.  At this time, we simply don’t have the resources to open those areas and fulfill our existing obligations.

In the meantime, using the main fiber lines that are currently in place, Trailblazer has piloted service in a couple of places in Allenspark, including Wild Basin. By the end of the year, public Wifi service will be available at the Allenspark Firehouse to ensure that the community has a reliable location to provide emergency communication and Wifi services for the winter.  This is similar to the free Wifi central access point that is available at Estes Park Town Hall and at the Glen Haven Firehouse.  With grant funding anticipated, we plan to being installations in Allenspark in late spring or early summer 2025.

Grant Funding 

Rising construction costs and supply issues, many of which resulted from the COVID-19 have exhausted the original bond and grant funding allocated for the broadband project back in 2019. For further detail on this see our last construction update in our blog https://trailblazerbroadband.com/trailblazer-fiber-construction-update-spring-summer-2024/)

At the outset, Trailblazer promised not to use any tax dollars to fund this project, and it continues to make good on that promise. Construction is currently on hold pending additional funding. Trailblazer is actively pursuing BEAD grant funding to complete rural area constructions in these costly, less densely populated zones.

Rising construction costs and supply issues have exhausted the original bond and grant funding. Trailblazer is actively pursuing BEAD grant funding to complete rural area constructions in these costly, less densely populated zones[2]. If successful, main-line construction work could potentially resume by mid-2025. Since rural construction and the associated rising costs are not feasible for most service providers, the National Telecommunications and Information Administration (NTIA) has established a $42.45 billion grant program to date to provide funding for ISPs to be able to expand service to these high-cost, often challenging locations. The State of Colorado has been approved to receive funds for CO internet expansion through the Broadband Equity Access and Deployment Program (BEAD) grant program. 

Even better, The Town of Estes Park/Trailblazer Broadband was selected to receive no-cost professional assistance to support our BEAD grant writing efforts to ensure the best chance of receiving the necessary funding through this grant to complete the grant-eligible locations covered in this funding opportunity. 

Staffing Adjustments

As originally planned, Trailblazer shifted to 100% of construction, installations, and maintenance work done in-house at the end of 2023. This plan unfortunately coincided with losing 2 key staff, which has slowed the progress of our buildout.

With the current limited staffing, Trailblazer field technicians are managing all projects, including any main & service line construction/maintenance/repair; this also includes the loop project, roundabout construction, Cleave St, WAPA support, all installations, replacing damaged lines and any other main or premise maintenance required. Trailblazer management looked at the cost of bringing in contractors to assist with the backlog, but would not have had a significant impact by the time they were onboarded and would have cost a whopping $25,000-$30,000 per week.

Recent positions were filled with existing contracted staff members, and Trailblazer continues to seek additional staff, which proves challenging in the existing job market for Estes Park. Meanwhile, the team is working on assessing the upcoming schedule to see how we can best accommodate the schedule backlog. 

Ahead of the Curve

Despite these challenges, Trailblazer remains committed to its goal of providing high-speed internet to the entire community. While many rural and mountain communities across the country are just beginning to source funding and prepare a high speed internet rollout, Estes Park is far ahead of the curve having recognized the need for this essential service long ago.  The project stands as a testament to the power of community-owned broadband initiatives, and the forethought of Estes Park in particular, in bridging the digital divide and connecting our community.