Mayor of Estes Park Receives Trailblazer Broadband Service

Mayor of Estes Park Receives Trailblazer Broadband Service

We are continuing to roll out our fiber-optic one-gigabyte internet services to different areas of Estes Park. Two weeks ago, Wendy Koenig, Mayor of Estes Park, received Trailblazer Broadband services at her home. She has been a major part of this project since the start by advocating for options and ultimately bringing the dream of better internet in Estes Park to life with the creation of Trailblazer Broadband.

In her most recent article, she discusses how her installation process went. She says “Two weeks ago, the one-gigabyte Internet service that Trailblazer provides, arrives at Roger and my home. During the three hours James Webb and crew take to install the service, I can’t help but think about how, what presently is a town run broadband utility was set in motion during my time as trustee. The unique way the lines and dots of dreams connect to form boxes. How within the boxes, the needs of students, business and homeowners and tourist merge.”

With her installation finished, Wendy says “I know that now while video conferencing, there will be no notice of an unstable Internet connection. Nor will the video freeze on the computer screen. I possess the capacity for meeting the video demands that the pandemic is making on me, both as a mayor with obligations to fulfill and as a grandmother with grandkids I love in Lakewood and Slovakia. And, I am beyond thrilled about the way you, the townspeople of Estes Park stepped up to connect the dots so everyone wins.”

We are excited to continue bringing our services to the rest of Estes Park. Stay informed about when service will be available in your area here.

And read more from Mayor Wendy Koenig by clicking here.

Downtown Construction – Public Meeting Invitation

You’re Invited!

Join us for the Public Meeting to where the Trailblazer Broadband downtown construction will be discussed.

When: September 1, 2020

Time: 4:00 PM MT

Where: The meeting will be held virtually so join us from the comfort of your home!

How to Join: To join the meeting follow these steps:

  1. Click this link to join the webinar: https://zoom.us/j/94008628458
  2. Or Join by Telephone by dialing 1-346-248-7799 and entering this webinar ID: 940-0862-8458 followed by #

In order to participate online via Zoom, you must:

  • Have an internet-enabled smartphone, laptop or computer.
  • Using earphones with a microphone will greatly improve your audio experience.

The meeting will also be recorded and posted to https://trailblazerbroadband.com/recent-news/ within 48 hours.

Have Questions During the Meeting?

If you are joining via Zoom client, you may type a question at any time by clicking on the “Q&A” icon. Note that the presenters will be able to view your question, but will not answer questions until the end of the presentation. The moderator will ask for verbal questions additionally at that time. Attendees wishing to ask a question verbally shall:

  1. Click the “Raise Hand” button, if joining on the Zoom client, or
  2. Press *9 and follow the prompts, if joining by telephone.

Connect Safely During Coronavirus: Trailblazer Broadband Response to COVID-19

As our community reacts and adjusts to the impacts of the Coronavirus pandemic, Trailblazer Broadband is making every effort to ensure the safety and well-being of our customers, team members and the communities we share. As we watch the world around us change and alter our daily lives to avoid an invisible threat, Trailblazer Broadband is here to reassure you about the basics you rely on at your home and business… water, electricity, and internet. These Town of Estes Park services will continue to serve you and your most basic needs. If you have questions or concerns about your internet service you can reach the Trailblazer Broadband Team through phone or email.

Customer Support Current Hours
The Trailblazer office in Town Hall is closed to the public as of 3/16/2020-but we are still available during normal business hours M-F 8-5 at 970-577-3770
Technical/Customer Support After Hours
Leave a voicemail at  970-577-3770 or email support@trailblazerbroadband.com  
NOTE: We will be doing our tech support remotely. Cases needing onsite visits will be considered on a case by case basis.

Relative to installations, our team is taking precautions; however, if you are at risk due to age or health reasons or have concerns about your in-home installation, please contact us and we will be happy to reschedule you at a time you feel is best. Currently, we are moving all in-home installations to April.

We want to make sure that you are comfortable with team members visiting your home or business, and that all is well with you. If you would like to learn more about the importance of flattening the curve and how you can help click here. 

Working together, we can overcome this challenge.

How to Connect Your Devices to Trailblazer Wifi

Now that you have your new Trailblazer Broadband high-speed internet, you are ready to connect all of your wireless devices.

Although each device is somewhat different, these simple steps should get you connected. Due to the numerous WiFi devices and configurations available, Trailblazer Broadband provides this information for reference only. For full support, refer to the user manual for your unique device.

On your device:

  • Go to Settings
  • Select the option most closely related to one of the following: Network – Connectivity – Internet Connection
  • Select the WiFi Connection option
  • When prompted, enter the WiFi name and password that are listed in your Trailblazer Broadband account
  • Wait for an indication prompt that the device is “connected”

You can perform these same steps in a physically connected configuration by connecting your device to the Nokia Gateway (this is your modem and router in one) with an ethernet cable. If you want to connect a device that does not have built-in WiFi connectivity, you can purchase a WiFi adapter that plugs into your device’s USB port. If you are having issues getting your device connected, refer to your device manufacturer’s website, manual or helpline for the next steps.

Please note that when testing wirelessly (over WiFi), upload and download speeds will always be slower than when being tested directly plugged into the Gateway or Beacon. Signal strength may be impacted by:

  • Distance from the Nokia Gateway and/or additional Beacons
  • Interference from other wireless devices or appliances such as microwaves, older appliances, baby monitors, other electrical devices, or even building materials in your walls and floors such as concrete
  • Sharing bandwidth among users, multiple devices and/or processes

For more resources and helpful tips view our Help & Support page!