Frequently Asked Questions

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Billing & Payment

    • When you sign up for service, you will enter a credit card or bank account information. At the time of sign up, you will be charged a prorated amount for the days of service in the current month (from installation date forward) and any applicable installation fees (waived for Mountaineer members). Then, on the first of each month, your monthly fee for internet as well as phone and managed wifi if applicable, will be automatically charged/deducted from your account.

    • We can provide you a paper bill; however, most of our customers feel that the automatic monthly payment option by credit card is the fastest, easiest and most secure way to pay (and saves you the cost of a stamp). You still have complete control of your payment options and can change your payment method at any time through your online account. Invoicing is available for our business customers.

    • Utility payments and broadband payments are billed and collected separately.

    • Yes, you can change your payment method by contacting our Customer Support team at 970-577-3770.

    • Yes, your automatic payment will be charged to the credit card or bank account that you entered when you signed up for service. You will receive a reminder before your account is charged and a payment confirmation email when that payment has been processed.