Frequently Asked Questions

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Billing & Payment

    • Paper billing is currently not available.  PDFs of monthly invoices and account statements can be downloaded and printed from the Client Portal. 
      Most of our customers feel that the automatic monthly payment option by credit card (preferred) or ACH debit from your bank account is the fastest, easiest, and most secure way to pay (and saves you the cost of a stamp). You still have complete control of your payment options and can change your payment method at any time through your online account. Invoicing is available for our commercial customers.
    • Utility payments and broadband payments are billed and collected separately.

    • Yes, you can change your payment method by logging into the Trailblazer Client Portal.

      1. Login with your User Name (typically your email address) and your password.

      2. On the main dashboard you will see whether or not autopayment is enabled (look for the green circle with a checkmark).  We highly recommend the autopayment option because it is easy and you don’t have to worry about scheduling a payment each month.

      3. Go to Settings (the icon on the left side that looks like a cog).

      4. Select Payments.

      5. Follow the instructions to add/change a payment method.


      If you would prefer, you can also call our Customer Support team at 970-577-3770, and they will be happy to assist you with any updates to your account.


    • Yes, your automatic payment will be charged to the credit card or bank account that you entered when you signed up for service. You will receive a reminder before your account is charged and a payment confirmation email when that payment has been processed.

    • 1. When you sign up for service, you will enter a credit card (preferred) or bank account information.

      2. At the time of sign-up, you will be charged a deposit for one month of service on your plan, e.g., $69.95 for the Residential Mountaineer Package.

      •  This amount will be applied to your service fees after installation.
      •  Service for your installation month will be prorated for the days of service in the current month (from installation date forward) and any applicable installation fees (waived for Mountaineer members).
      •  The remainder of the initial deposit, if applicable, will be applied to the first full month of service and the remainder of your monthly fee for service will be automatically charged/deducted from your payment method on file unless you disable the autopayment feature.

      3.  Unless otherwise specified, your payment will be charged on the first of each month through autopay.

      4.  There is a grace period until the 12th of the month before your payment is considered late.

      5.  You will receive an invoice via email approximately 10 days prior to your payment due date as a reminder. With the autopayment method, you do not need to do anything else, simply keep the invoice for your records.

      Please note:  On the invoice, you will likely see that the payment is due by the 12th of the month; however, this includes the 12-day grace period before payment is considered late.  In this case, the payment will still be applied to your payment method on the first of the month.

    • Autopay makes paying your internet bill simple and painless. With Autopay, you can securely save a payment method to your account and use it to pay your Trailblazer Broadband bill automatically. As new invoices are generated, your payment method on file will be used to automatically pay them when they are due.

      Click here for step-by-step instructions for setting up autopayment in your Client Portal, or call Trailblazer Customer Support at 970-577-3770 for assistance.

    • Before anything else, We hate to see you go!  If you’re not leaving the area, and there’s something we could do to help you decide to stay, give us a call at 970-577-3770.  We’d like to make it right for you!

      If you really must go, to cancel your Trailblazer Broadband service:

      1. Simply bring your equipment – the Nokia Gateway and any Beacon extenders you have – to our office at 1180 Woodstock Dr, Estes Park.
      2. Equipment must be returned in good, working condition.  Lost or damaged equipment charges will be billed to your payment method on file per the Trailblazer Terms and Conditions.
      3. Our office is open during regular business hours on weekdays Monday – Friday 8 AM to 5 PM excluding holidays.
      4. Your service will end when your equipment is received in our office.  We do not prorate monthly fees for the month of cancellation; however, no further monthly charges will be incurred after the equipment return date.
      5. If you have had service with us for less than six months, a cancellation fee of $89.95 will apply.
      6. Please note that the Mountaineer Package is limited-time-only pricing which applies to continuous service at the same address.  Standard pricing may apply if you resume service at the same address.

      We are sorry to see you go and appreciate your business.  If you are moving to another location within Estes Park, please contact Trailblazer Customer Support at 970-577-3770 to see if service is available in your new area.