Frequently Asked Questions

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Rates & Packages

    • Residential pricing if you sign up for service within 90 days of service availability in your area is $69.95/month which is a $20 savings off the standard rate of $89.95. This includes up to 1 Gbps upload and download speeds, no data caps and no long-term contracts. The standard $89.95 installation fee is also waived. Managed wifi service may be added for only $6.95 per month. The leasing of necessary equipment is including in this pricing.

    • We are putting together several options for our business customers so that we can offer a plan that best suits your needs.

      There will be small business plans and enterprise plans for larger business, as well as customized options based on your needs. We will be reaching out to individual businesses and you can contact us our Customer Experience Manager, Kim Smith, at 970-577-3564 for more information in the meantime.

    • If you sign up within 90 days of service availability in your area, you will receive our Mountaineer Discount pricing. As a Mountaineer customer, you will always have a lower rate than the standard published price as long as your account at that location remains open and in good standing.

    • We are planning to offer a seasonal option for residents who are not in the area full time. Details of this program will be provided as soon as it is available. You can go ahead and sign up for service now, and then add this option when it becomes available.

    • You can actually SAVE money by subscribing to Trailblazer Broadband and cutting the cable cord, and potentially your phone cord as well.

      – When you consider the cost, consider not only your internet service, but your cable and phone bill also.

      – With Trailblazer Broadband, instead of paying upwards of $100 each month for a variety of TV channels that you don’t watch, replace your traditional television service with streaming TV at a fraction of the cost. By canceling cable and making the switch to streaming entertainment, people save hundreds of dollars annually.

      Finally, fiber broadband is not just about speed, it is largely about reliability and continuity. If you’re like many area residents and businesses, you have experienced the inconvenience of not having internet when you needed it at some point. Trailblazer Broadband’s fiber-optic lines provide the fastest and most reliable option available to residents and businesses of Estes Park.

    • We are evaluating phone service options at this time, and more information will be provided at a later date.

    • Yes! With Trailblazer Broadband, you can subscribe to services from Live TV and OnDemand Streaming providers to continue enjoying your favorite shows and movies, sporting events and even local news! Even better, these options are often far less expensive than traditional cable offerings. Most offer free trials so you can try them with no obligation and find the perfect fit for you! Learn more about cutting the cord [link to appropriate webpage].

    • If you intend to connect more than one device to your new Trailblazer Broadband service, it is important to have WIFI in your home, so you can connect devices in various rooms without cords.
      Managed WiFi (cloud-enabled WiFi) is even better because it allows our Trailblazer Broadband team to provide better support through remote troubleshooting and improved network performance, utilizing cloud-based monitoring and administrative tools. It also allows you to log into your online account anytime to check your internet speed or the usage of various devices you have connected in your home.

    • Service will be offered on a month-to-month basis with no long term contracts.

    • Trailblazer Broadband is a separate and distinct business operated and supported by Estes Park Power & Communications. The broadband service does not impact the cost of your utility service. Our electrical SmartGrid infrastructure for the Town’s electricity delivery system which is required to meet our renewable energy goals is adding to the efficiency of our utility and helping to streamline the buildout of our broadband service.

    • No. Trailblazer Broadband service is separate from your utility service. You make the decision about whether the faster, more reliable internet service is right for you.

    • While we can’t guarantee that prices will NEVER change, we have analyzed what is needed to make the program successful and financially feasible. We don’t plan to change pricing but if that happens down the road, Mountaineer customers will always have a lower rate than the standard published price as long as your account at that location remains open and in good standing.